Account Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £26.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Royal Voluntary Service

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1938

🤲 Charity

🏥 Healthcare

🤝 B2B

Charity • Healthcare • B2B

Royal Voluntary Service is a UK-based charity that organises and supports volunteers across England, Scotland and Wales to help people stay safe, well and connected. For over 85 years it has delivered services in hospitals and communities — including volunteer support in hospitals, welfare and practical support, social activities, dementia support, and online offerings like the Virtual Village Hall. It also runs fundraising programmes (lottery, donations, gifts in wills) and operates GoVo, a digital platform and consultancy to help charities and businesses recruit volunteers and build employee volunteering programmes. Royal Voluntary Service is a company limited by guarantee and a registered charity.

📋 Description

• Manage a portfolio of GoVo for Business customer accounts, acting as their day-to-day relationship manager • Build strong relationships with key customer contacts and become a trusted point of contact • Deliver onboarding sessions, training and regular account review meetings • Monitor customer usage and engagement, identifying opportunities to increase adoption of the platform • Support customer renewals by working with the Sales team to ensure accounts are retained • Identify opportunities for account growth and introduce customers to additional platform features, products or services where appropriate • Analyse customer data and platform performance to provide recommendations and insights • Maintain accurate customer records, account activity and opportunities within HubSpot • Work collaboratively with Sales, Marketing and Product to ensure customers receive an excellent experience • Share customer feedback and market insights to help shape future product development

🎯 Requirements

• Commercial awareness and enjoys identifying opportunities to add value • Able to work independently within a remote team environment • Understanding of B2B customer success principles, including onboarding, engagement, retention and account growth • Knowledge of employee volunteering, ESG priorities and how organisations use volunteering to support social value objectives • Highly organised and able to manage multiple priorities and client accounts effectively • Excellent written and verbal communication skills and confident in communicating with stakeholders in medium and large organisations • Strong analytical skills and is comfortable working with data and reporting • Excellent attention to detail and takes ownership of work • Experience in an Account Manager, Account Executive or client relationship role • Experience working with corporate customers • Experience within a B2B SaaS business • Experience using HubSpot or a similar CRM • Experience presenting updates or performance reports to customers

🏖️ Benefits

• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata) • Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme • Ten weeks’ company sick pay following successful completion of probation • A great pension scheme • 2 x Base Salary Death in Service Benefit, subject to qualification • Enhanced Family Leave schemes • An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online • A 24-hour doctor line, financial support with dental/optical and other therapies • A free and confidential employee assistance programme with up to six face-to-face counselling sessions included • Opportunities to discuss flexible working • Opportunities to develop new skills and progress your career • The chance to make a positive, lasting impact that changes lives, communities, and society