Service Architect

Job not on LinkedIn

🔥 19 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏛️ Architect

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 17%

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• Just posted.
• Jobs at this company usually fill in 64 days.
• No salary listed.

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RS

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1937

🤝 B2B

💼 Consulting

B2B • Sales • Consulting

RS is a company that specializes in sales and consulting services, emphasizing the importance of delivering products that provide clear value to its customers. Since its founding, RS has aimed to be a leader in the sales industry, fostering a strong team environment that prioritizes employee development and customer satisfaction. The company showcases its commitment to quality and transparency, as well as its successful history with numerous completed projects and industry awards.

📋 Description

• Design and develop IT services aligned with customer and business expectations • Participate throughout the IT service lifecycle, from strategy through design, transition, operation, and continuous improvement • Define service standards, policies, processes, and architectures • Collaborate with business leaders, architects, and stakeholders to align services with enterprise goals and future-state roadmaps • Define strategic direction, shape service requirements, and influence solution architecture for new technology requests • Facilitate ITIL strategy, design, and transition stages • Develop customer journey maps and incorporate experience-level agreements alongside traditional SLAs • Manage service activities from initial service introduction assessment through go-live and continuous improvement • Create service artifacts including business cases, design packs, SLAs, capacity and availability plans, continuity plans, risk and security analyses, and change, release, test, and deployment materials • Represent service and operational interests throughout project phases • Specify functional and non-functional requirements and validate compliance with agreed business criticality • Ensure solution and service designs account for the operational environment and business and operational needs • Update models, templates, and systems to address identified gaps and support long-term sustainability • Define resourcing profiles, support costs, and licenses across the service lifecycle • Develop financial models, ROI analyses, TCO calculations, and service portfolio investment plans • Validate service outcomes using balanced scorecards, KPIs, and KPMs • Interface with third-party suppliers regarding agreements, planning, timelines, and deliverable quality • Manage the Early Life Support process, including monitoring, issue resolution, knowledge transfer, performance measurement, and handover to Operations

🎯 Requirements

• Proven experience in IT Service Management • Deep expertise in ITIL 4 practices across the service value system and service lifecycle • Exposure and experience in Prince2/PMP project management methodology • Strong understanding of service governance, service pipeline and catalogue design, balanced scorecard measures, and continuous improvement methods • Ability to define services for running, operating, and changing • Ability to translate technical and business requirements into service artifacts • Experience creating and updating service documentation and IT operational process maps • Exposure or experience in Infrastructure, Digital, SaaS, Application (SAP), or Supply Chain technologies • Experience with ITSM toolsets such as ServiceNow • Exposure to architectural frameworks such as TOGAF • Service Management experience across various disciplines, including managing third-party suppliers in multi-customer and provider environments • Strong process competencies and solid understanding of the Service Value chain • Experience operating within complex operational environments with multiple interdependencies across internal and external matrix organizations • Experience managing conflicting demands and priorities • Track record of handling change and transition aspects of multiple simultaneous new or changed IT services

🏖️ Benefits

• Short-term incentive opportunity • Pension/retirement • Life assurance • Salary finance (payroll deduction loan scheme) • Medical plans • Health screening • Critical illness coverage • Disability insurance • Holiday / paid time off • Employee assistance programme • Discounted gym/health club membership • Transportation assistance schemes (e.g., cycle to work, travel loans, car leasing) • Onsite catering/lunch vouchers • Retail discounts • Spotlight global recognition programme

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