Service Architect

Job not on LinkedIn

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏛️ Architect

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Telefónica Tech

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🛡️ Insurance

🏭 Manufacturing

Healthcare • Insurance • Manufacturing

Telefónica Tech is a leading company providing comprehensive digital transformation solutions. They offer a range of services including Data & AI, Cyber Security, Cloud, Business Applications, and Modern Workplace solutions. Telefónica Tech works with industries such as Public Sector, Healthcare, Financial Services, Insurance, Manufacturing, and Retail to enhance their digital capabilities and ensure efficient, secure, and innovative operations. The company is committed to corporate social responsibility and employs advanced technology to support resilient, scalable, and secure digital solutions for its clients.

📋 Description

• Design end-to-end managed service solutions aligned with customer outcomes and contractual commitments • Translate requirements into Service Design Packs covering service scope, delivery models, people, processes, partners, SLAs, KPIs, and OLAs • Understand customer operational requirements and define service management and operating models • Support bids, tenders, and presales opportunities with service architecture expertise and written solution content • Present proposed service, delivery, and operational models during customer dialogue and solution sessions • Collaborate with sales, bid, programme, project, transition, legal, commercial, and service operations teams • Develop cost models for bespoke service designs and support governance and approval processes • Produce and maintain service definitions, service design documents, and customer-specific contractual artefacts • Ensure new and changed services can meet agreed service levels and performance measures • Support service transition, operational readiness, and introduction of services into live operations • Conduct peer reviews, audits, compliance checks, and due diligence across service solutions • Champion ITIL, Agile, TOGAF, and other relevant service management and architecture practices

🎯 Requirements

• Significant experience designing or architecting managed services and IT service management solutions • Strong knowledge of service design, service transition, and service delivery processes • Experience translating customer requirements and contractual obligations into practical service solutions • Understanding of SLAs, KPIs, OLAs, service scope, and operating models • Experience applying service management frameworks, policies, and processes within customer environments • Strong knowledge of managed services and ITSM toolsets • Demonstrable customer-facing consultancy experience • Strong written communication skills, including clear service and commercial documentation • Confidence facilitating workshops, presenting solutions, and engaging with senior stakeholders • Commercial awareness and ability to balance customer outcomes, operational requirements, and delivery costs • Experience conducting solution reviews, audits, compliance checks, or due diligence • ITIL v3 or ITIL 4 certification desirable • Experience supporting presales activities, bids, tenders, or RFP responses desirable • Knowledge of IT and enterprise service management platforms desirable • Experience with cloud computing or cloud service management desirable • Knowledge of TOGAF, Agile, DevOps, Lean Six Sigma, or business analysis practices desirable • Experience creating cost models for bespoke or complex managed services desirable • Previous experience in service delivery, service development, project management, or tools architecture desirable • Experience creating and communicating service or solution architectures desirable • Understanding of business change, governance, and commercial contract environments desirable

🏖️ Benefits

• Full-time employment • Inclusive culture and commitment to diversity, equity, and accessible hiring practices • Employee Resource Groups, including TogetHer (Women's network), Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability • Opportunities to work across presales, commercial, transition, delivery, and service operations • Exposure to cloud environments and multiple technology stacks • Professional development through application of ITIL, Agile, TOGAF, DevOps, and modern service management practices

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