Senior Solutions Architect – Post-Sales

🔥 12 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RudderStack

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

📣 Marketing

💰 $56M Series B on 2022-02

Consulting • Marketing • Data Infrastructure

RudderStack is a leading warehouse-native Customer Data Platform (CDP) that empowers data teams to easily collect, unify, and activate customer data from every source. The platform enables businesses to build complete customer profiles in their warehouse, enhance data quality, enforce compliance, and sync data with various business tools. RudderStack supports identity resolution, AI/ML model building, and real-time personalization through a seamlessly integrated architecture. It provides solutions for data teams, marketing, customer success, and product development by optimizing campaigns, enhancing customer experiences, and delivering analytics and business intelligence. The platform is designed to simplify compliance with regulations such as GDPR and HIPAA.

📋 Description

• Partner with Customer Success Managers as the technical lead for a portfolio of EMEA accounts • Own customers' technical success from onboarding onward • Lead customer onboarding and ensure customers are set up properly and realize value quickly • Design and manage migration strategies from platforms such as Segment, mParticle, GA4, or in-house pipelines • Develop and guide customers through implementation plans • Serve as the primary contact for technical questions across SDKs, event streaming, warehouses, reverse ETL, and identity resolution • Run product training sessions tailored to each customer's team and use case • Identify gaps in platform usage and demonstrate relevant features that solve customer problems and add value • Advise customers on customer data strategy and architecture design • Gather customer feedback and share it with Product and Engineering teams to influence the roadmap • Develop subject matter expertise on the customer data landscape and RudderStack's role in it • Run occasional onsite customer sessions for relationship building, onboarding, and workshops • Act as an escalation point for technical incidents and work with Engineering and Support to resolve critical customer issues

🎯 Requirements

• 5+ years in a customer-facing technical role such as Solutions Engineer, Solutions Architect, Technical Account Manager, or Implementation/Professional Services Consultant • 8+ years of progressive professional experience supporting technical products • Proactive and self-driven • High emotional intelligence; able to build trust and handle difficult conversations calmly and empathetically • Ability to understand how technology works under the hood and pick up technical concepts quickly • Customer-focused problem-solving ability • Lifelong learner who enjoys acquiring and sharing knowledge • Organised, driven, and able to switch context quickly across multiple accounts • Strong understanding of modern web services, mobile apps, and cloud infrastructure such as Amazon Web Services, Google Cloud Platform, and Microsoft Azure • Professional experience in areas including web development, mobile development, device platforms and architectures, ETL concepts and workflows, high availability systems and business continuity, message queuing patterns, and pipeline design • Bonus: experience leading platform migrations or large-scale enterprise implementations • Bonus: experience building websites or mobile apps, or working with ETL or data pipelines • Bonus: experience in marketing or advertising and understanding technical customer-data challenges • Bonus: experience with data analytics, data science, AI, or machine learning

🏖️ Benefits

• Remote-first work arrangement • Occasional travel to customer sites, with a few trips per year • Opportunity to work with talented engineers and open-source technology • Professional learning and knowledge-sharing opportunities