Head of Operations – eCom DTC Brand

Job not on LinkedIn

🕒 August 19

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RZ HR Studio

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2024

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech

RZ HR Studio is a talent network and hiring platform focused on connecting candidates with remote-first startups and growing companies. The site markets curated, ongoing opportunities where a single profile can be matched to multiple roles across client companies; if selected, hires contract directly with the client (not an agency) and candidates are not charged fees. The platform emphasizes remote-first careers, curated matching, increased visibility to hiring companies, and lists fully remote roles across functions like e-commerce, design, operations, and marketing.

📋 Description

• Own end-to-end back-end operations, including supply chain, inventory planning, 3PL and fulfillment, manufacturing relationships across Asia, returns, and vendor and agency management • Build, document, assign ownership for, and measure recurring processes through systems and SOPs in Notion • Identify missing functions, define roles, create scorecards, recruit, screen, hire, and onboard team members • Build a team of 4–6 functional owners who can independently run their domains within 12 months • Own weekly operational reporting and establish one source of truth for inventory, stockouts, cost per order, channel and subscription revenue, vendor performance, and operational KPIs • Convert decisions into written specifications with an owner, deadline, and definition of done, and follow through to completion • Build an accurate inventory system of record and PO calendar • Automate subscription and channel revenue reporting • Create a one-page weekly operations scorecard • Develop a complete, owned SOP library • Create vendor scorecards for every agency and partner • Maintain a live hiring pipeline with role scorecards and work-sample tests • Build repeatable onboarding systems and any needed department that does not yet exist • Reduce Founder involvement in day-to-day operations and ultimately make the role unnecessary for daily execution

🎯 Requirements

• 3+ years in operations within a physical-product or DTC company • Ideally helped operate a brand through the $20M–$50M/year range • Direct ownership/exposure across supply chain, inventory, 3PL/fulfillment, customer support operations, creative, and growth teams • Documented proof of having built something from zero and ability to show it • Experience hiring, onboarding, managing, and when necessary, letting people go • Strong working knowledge of Shopify, Notion, spreadsheets, and Claude/AI tooling • Understanding of lead times, POs, landed costs, inventory, fulfillment, and 3PLs • Willingness to work hands-on, including deep spreadsheet inventory reconciliation • Ability to diagnose operational issues by tracing changes back to their causes • Comfort working in situations where processes or functions are broken or undefined

🏖️ Benefits

• Opportunity for an equity conversation at the 12-month mark, contingent on performance and progression toward the COO criteria