Technical Product Support Engineer

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October 1

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SailPoint

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Cybersecurity • Enterprise • SaaS

SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.

1001 - 5000 employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

📋 Description

• Effectively resolve or help resolve customer support issues • Keep customers fully updated on the progress of their issues • Support for the IdentityNow product in client environments • Work closely with DevOps, Sustaining, Engineering and the Support team to help solve Out-Of-The-Box issues • Work with clients post implementation for support concerns including providing self-service resources • Resolve or escalate cases using Salesforce Case Management System

🎯 Requirements

• 5-7+ years of support experience • At least 2 years’ working with a SaaS product/service • Experience with web technologies: XML, SAML, SPML/SOAP, Web and Application Servers, HTML • Experience setting up and installing software on Windows and Unix (Linux, Sun, HP, AIX) • Experience with Databases (Oracle, Sybase, MSSQL, MySQL) • Experience with Directories (LDAP, AD) • Network troubleshooting skills • Nice to have: Experience with SSO platforms, enterprise systems (SAP, PeopleSoft), familiarity with Identity Management provisioning systems (Sun, Oracle, IBM, BMC, Novell), security software or internal IT audit experience, knowledge of programming languages (Java, .NET, C++)

🏖️ Benefits

• Equal opportunity employer • Alternative methods of applying for employment available to individuals with disabilities