Manager, Field Service Engineer

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

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Sakura Finetek Europe

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏭 Manufacturing

🧬 Biotechnology

Healthcare • Manufacturing • Biotechnology

Sakura Finetek Europe is a company specializing in the development and provision of advanced staining systems and laboratory automation solutions for pathology professionals. Their products, such as the Tissue-Tek Genie®, are designed to enable seamless standardization, optimal scoring, and streamlined processes within the immunohistochemistry (IHC) and in situ hybridization (ISH) fields. By offering SMART Automation technologies, Sakura Finetek aims to improve the workflow efficiency and diagnostic capabilities of laboratories across Europe. The company is committed to continuous innovation in digital pathology, enabling remote diagnosis, and improving patient care through faster and more accurate diagnostic results.

📋 Description

• Lead and coordinate Field Service Engineers in the UK & Ireland • Ensure high-quality technical support, operational excellence, and a consistent customer experience throughout the region • Translate departmental and company strategy into operational execution • Work closely with different departments and stakeholders to support an integrated customer journey • Foster a culture of trust, accountability, and continuous development • Mentor, coach, and facilitate team members • Create a safe environment for team members to perform, grow, and contribute to shared success • Balance operational execution with performance, quality, and customer-focused objectives • Travel up to 50% of working time

🎯 Requirements

• A higher education degree with a technical or engineering specialization • At least 5 years of experience leading a team of engineers • Proven experience in people management, coaching, and developing teams • Strong commercial awareness, stakeholder management and relationship-building skills • Excellent communication, influencing and negotiation skills • Strong organizational and performance management capabilities • Understanding of industry-specific regulations, such as IVDR and ISO13485 • Ability to translate regulatory requirements into compliant processes, governance structures, and quality standards • Fluency in English • Experience in the medical device, diagnostics, or a related regulated industry is preferred • Willingness to travel up to 50% of working time • Valid EU work visa; visa sponsorship is not offered

🏖️ Benefits

• Attractive salary package, including a bonus scheme • Company car • Mobile phone • Tablet • Laptop • Recognition of achievements • Professional development opportunities

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