Enterprise Customer Success Manager

🕒 February 18

🏄 California, District of Columbia, +1 more states – Remote

🏄 California – Remote 🏛️ District of Columbia – Remote 🗽 New York – Remote

💵 $89k - $119.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Ensure customers enhance safety, efficiency, and sustainability using our IoT platform • Compose joint success plans with customers, outlining objectives, metrics, and timelines • Orchestrate executive business reviews with customers’ decision-makers and executive leadership • Conduct workshops with customers to recommend workflow changes • Deeply understand and explain the Samsara platform’s capabilities • Serve as a mentor to Customer Success and Support teams • Champion Samsara’s cultural principles as we scale globally

🎯 Requirements

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role • Enterprise SaaS experience preferred • Strong priority management and high emotional intelligence • Customer travel is expected (up to 25-40%) • Experience supporting or working with technical products • Solutions-oriented with strong problem-solving skills • Proven track record of building trust and communicating effectively with stakeholders • Passion for taking initiative and thriving in a fast-paced environment • Diplomacy, tact, and poise under pressure • Bachelor’s degree from a 4-year institution

🏖️ Benefits

• Above market-rate salary • Outstanding equity offering • Employee-led remote and flexible working • Team-based incentive schemes • Health benefits • Personal development • Samsara for Good fund