Solutions Architect

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Sapio Sciences LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧬 Biotechnology

💊 Pharmaceuticals

☁️ SaaS

Biotechnology • Pharmaceuticals • SaaS

Sapio Sciences is a leading provider of AI-powered lab informatics solutions, offering a unified platform that integrates LIMS (Laboratory Information Management Systems), ELN (Electronic Lab Notebooks), and SDMS (Scientific Data Management Systems). The platform is designed to be configurable without coding, catering to the needs of scientists and lab professionals. It supports scientific research, discovery, manufacturing, and clinical diagnostics. Sapio's solutions streamline complex laboratory workflows, enhance data management, and foster compliance with industry standards such as GMP (Good Manufacturing Practices).

📋 Description

• Build and maintain an in-depth understanding of Sapio Sciences’ products and services. • Work with the Sapio Sciences team to develop and deploy solutions for the customer. • Work closely with the Sapio Science Business Analyst (BA) to understand the customers’ business requirements and processes. • Based on customer requirements, design the Sapio solution using an agile approach to define deliverables for execution by the Application Engineers in each Sprint. • Ensure that the identified customer requirements are met based on time, budget, quality and success criteria. • Advise the customer on Sapio Science best practice to ensure that the deployment is best placed to succeed. • Provide 3rd tier Support for customers after implementation of the configuration. • Support Project Managers in the delivery of customer projects. • Act as a bridge between the Product team and the customer to ensure that any functionality works appropriately for the customer. • Drive the Sapio Sciences agile deployment methodology. • Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project. • Create design and implementation documentation based on customer solutions. • Work closely with the Sapio Sciences US team to establish scalable processes and methods of working across the Customer Success organisation, including supporting IT tools. • Meticulously manage all SA-related deployment services documentation.

🎯 Requirements

• Several years’ experience designing and delivering solutions for either LIMS or ELN or similar complex software. • Bachelor’s Degree or equivalent in Computer Science • Strong programming skills with detailed knowledge of Python • Strong analytical, problem solving and fact-finding skills. • Proven organizational skills, with the ability to deliver agreed workload within deadlines while maintaining a high degree of accuracy and attention to detail. • Excellent listening and presentation skills • Demonstrated success working responsibly and effectively from a home office. • Effective time management, and prioritization skills • Good computer skills (Internet, Excel, PowerPoint, Word, CRM Programs) • Ideally, knowledge of one or more of GWT, MySQL, Oracle, Tomcat, Linux, AWS • Self-starter who is happy to learn from colleagues. • Highly respected and trusted by the customers you work with • Problem solver • Great communicator • Focused on activities that add value and avoiding those that do not. • Determined and persistent • Maintain the highest standards of integrity and respect for coworkers, customers and prospects.

🏖️ Benefits

• A competitive salary and benefits package • Flexibility to work remotely, with opportunities to travel • A comprehensive onboarding and training programme • Ongoing opportunities for professional growth and development • A collaborative, inclusive and supportive work environment