L3 Support Technician

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July 10

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ScalableOS

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B2B • SaaS • Staffing

ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.

201 - 500 employees

🤝 B2B

☁️ SaaS

📋 Description

• Serve as the final escalation point for advanced help desk issues • Diagnose and resolve complex issues across Microsoft 365, Windows, networking, and virtualization platforms • Perform advanced configuration and administration of Microsoft Entra ID, Azure Virtual Machines, and Azure Virtual Desktop • Manage Cisco Meraki MX, MS, and MR devices, including deployment, monitoring, and troubleshooting • Support Microsoft Windows Server environments (2016/2019/2022+) • Develop and execute PowerShell scripts to automate administration tasks • Collaborate with project teams on deployments, migrations, and infrastructure upgrades • Document solutions, workflows, and best practices for team knowledge sharing • Provide mentorship and guidance to Level 1 and Level 2 technicians

🎯 Requirements

• 5+ years of IT support experience • At least 2 years in a Level 3 or senior support role in an MSP • Relevant Microsoft or Cisco certifications strongly preferred (e.g., MCSA, MS-100/101, AZ-104, CCNA, CCNP, Meraki CMNO) • Microsoft Windows 10/11 support and troubleshooting • Microsoft 365 Apps for Business/Enterprise administration • Microsoft Teams configuration and support • Microsoft Entra Identity Administration • Microsoft 365 general administration • OSI Model & networking fundamentals • Cisco Meraki MX, MS, MR management • Microsoft Windows Server (2016/2019/2022/etc.) • Microsoft Azure Virtual Machine deployment & management • Microsoft Azure Virtual Desktop • PowerShell scripting

🏖️ Benefits

• Remote work arrangements • Long-term work-from-home opportunity • Permanent night shift schedule