Enterprise Customer Success Manager

🕒 3 days ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $110k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Scrunch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

🔥 Funding within the last year

💰 $15M Series A on 2025-08

Artificial Intelligence • SaaS • B2B

Scrunch is a B2B SaaS company that helps brands monitor and optimize how AI agents and large language models (LLMs) see, crawl, and cite their websites. It provides monitoring, performance tracking, prompt analytics, and an Agent Experience Platform (AXP) to create AI-optimized site versions, plus enterprise features like SOC 2 compliance, role-based access control, and a data API for integrations. Scrunch is aimed at enterprises and agencies looking to improve visibility, citations, and conversions from AI-driven search and agents.

📋 Description

• Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution. • Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization. • Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction. • Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).

🎯 Requirements

• 5+ years in customer success or account management, ideally at a marketing-focused SaaS company. • A genuine builder mentality—you've joined teams early, built processes from scratch, and are proud of the systems you've left behind. • Demonstrated fluency with AI tools in your daily workflow—using them to research, draft, analyze, synthesize, and problem-solve faster and better. • Strong communication skills—you can turn complex technical insights into clear, persuasive strategic action plans that get clients moving. • Proven experience managing a strategic enterprise book of business, with playbooks to show for it. • Comfort operating in ambiguity—you don't wait for the perfect brief; you figure it out and iterate. • A team-first orientation—you collaborate fluidly across product, sales, and marketing to drive outcomes.

🏖️ Benefits

• Equity in a fast-growing, category-defining company • Medical, dental, vision, and life & disability insurance • Paid parental leave when life's biggest moments happen • Home office stipend so your workspace doesn't suck • Phone and internet reimbursement • L&D budget for courses, conferences, and whatever makes you sharper • Flexible PTO — take what you need, we trust you • 401(k) • Team offsites and a crew that genuinely likes each other