Associate Account Manager

🕒 March 18

🏢🏡 London – Hybrid

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Second Nature

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Second Nature is a company focused on sustainable weight loss and the development of healthy habits for life. It offers personalized, clinically-proven weight-loss programs developed by top dietitians and psychologists. The programs include both original methods and medication-supported options like Wegovy and Mounjaro, featuring one-on-one support from a nutritionist. Second Nature uses behavioral science through its app to help participants understand and change their eating habits for long-term success. Through their partnerships, including with the NHS, and their focus on creating lasting lifestyle changes, Second Nature aims to transform individuals' relationships with food and health.

📋 Description

• Manage partnerships proactively by promptly addressing queries and issues, and building trust and long-term relationships with key stakeholders. • Act as the main contact for external stakeholders; you will communicate customer requirements, ensure accountability with relevant teams, and present information back to customers. • Monitor, optimise and report on the performance of our partnerships, preparing monthly outcome reports, tracking contract KPIs and ensuring targets and expectations are exceeded. You will build these outcomes into performance reports and presentations, regularly presenting these to contract partners in performance meetings or training sessions. • Proactively identify and unblock referral pathway bottlenecks while working with our product team to improve the integrated member journey. • Develop and design materials to showcase programme outcomes and efficacy, using them to educate stakeholders and build advocacy. • Supporting local pathway integration with primary care and specialist services for our various NHS programmes. Work with our clinical teams to manage variations in service infrastructure and signposting to external services within the NHS and local community.

🎯 Requirements

• Bachelor's degree. • 1-3 years of experience in customer-facing roles, such as account management, client services, customer success, or project coordination. • An analytical mindset, strong data analysis and reporting capabilities, and proficient with Excel. • Comfortable managing multiple customer relationships and complex projects simultaneously, with strong prioritisation and time management skills. • Excellent written and verbal communication. • Proactivity, enthusiasm, excellent communication skills and willingness to learn fast. • Adaptable problem-solver who eagerly seeks out learning opportunities and approaches challenges with creativity and resilience. • A bonus if: Healthcare/NHS sector experience. • Knowledge of behaviour change or digital health. • Experience with Metabase or SQL. • Proficiency with CRM systems.

🏖️ Benefits

• You can see the impact your work is having on improving thousands of people's lives. • An exciting job at a health-tech startup. You'll be able to see first-hand the impact that we have on improving thousands of people's lives and tackling the type 2 diabetes and obesity epidemic on a daily basis. • A competitive market salary, bi-annual performance reviews and awards/bonuses to recognise your contributions. • Private medical insurance, provided after your first year with the company. • 25 days of holiday plus national holidays, in addition to flexible working hours and autonomy over your workload to support your own wellbeing. • Hybrid working policy: 2 days/week in our West London office, the rest of the week remote working. • A budget of £200/year to spend on professional development with additional budget available for role-specific training needs. • Option to join the Salary Sacrifice scheme, and Cycle to Work scheme. • Quarterly company meet ups and socials in London.