Software Support Engineer

6 hours ago

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Seeq Corporation

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Seeq Corporation develops software and services that accelerate industrial process analytics on industrial process data.

51 - 200 employees

📋 Description

• You'll be at the forefront of assisting our customers with installing our software, deploying it to cloud-hosted environments, integrating with their data sources, and upgrading to the latest versions. • You'll work closely with customers, often via Zoom, to troubleshoot technical issues related to our software and their environments, including firewalls, third-party authentication, and general IT challenges. • You'll be a valued member of our product development team, influencing the evolution of our products to enhance customer satisfaction and resolve common pain points.

🎯 Requirements

• You have a Bachelor's or Associate Degree in Computer Science, Information Technology, Information Systems, or a related field. • You’re open to periodic travel to work with customers on-site or attend meetups for some face-to-face time with your colleagues. • Experience with Linux and Windows, and familiarity with cloud environments like AWS or Azure. • Experience with using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools. • You know how to balance work with life, and you're looking for a role that respects that. • You’re excited about working with smart, passionate people in a scale-up environment with great investors and a bright future.

🏖️ Benefits

• 12-week paid Seeq family leave • Unlimited PTO • Internet and mobile phone reimbursements • Medical benefits • Group term life insurance • Short-term and long-term disability insurance pre-tax benefits • Voluntary vision and dental (ortho) • Vacation bonus program • Employee Assistance Program • Generous home office allowance • The best co-workers (we've analyzed the data, so we know it's true.) • Pet-friendly workspace (your dog will be so happy to have you home)