Semble
11 - 50 employees
Semble is an online lending platform that facilitates low cost financing for nonprofit organizations. This is accomplished by using Semble’s ("Social Investment") model which allows socially responsible investors to invest in the loan needs of nonprofits that they support. As enough funds to address the need are invested by supporters, the nonprofit receives these funds as a loan. Loan payments are then directed back to those that invested. Semble is focused on helping communities turn debt-service dollars into people-service dollars.
Customer Support Associate, Bilingual French & English
Job not on LinkedIn
🕒 May 2
🏢🏡 London – Hybrid
💵 £30k - £32k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🗣️🇫🇷 French Required
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Semble
11 - 50 employees
Semble is an online lending platform that facilitates low cost financing for nonprofit organizations. This is accomplished by using Semble’s ("Social Investment") model which allows socially responsible investors to invest in the loan needs of nonprofits that they support. As enough funds to address the need are invested by supporters, the nonprofit receives these funds as a loan. Loan payments are then directed back to those that invested. Semble is focused on helping communities turn debt-service dollars into people-service dollars.
📋 Description
• Assist in organising & implementing the initial setup of client accounts ready for go-live • Provide efficient and comprehensive solutions to customer problems, anticipating challenges • Guide customers through issues and questions, mostly via email & scheduled calls • Conduct customer product training sessions • Collaborate with other teams to improve customer experience • Monitor inbox and respond to client emails quickly and efficiently
🎯 Requirements
• 1+ years’ experience in a client-facing support role • 1+ years’ experience working at a SaaS company • You speak both English and French fluently • Quick, resilient and agile, able to adapt to new processes and changes • Ability to understand technical products quickly • Experience in the healthcare industry and/or using Semble is a plus (nice-to-have, not mandatory)
🏖️ Benefits
• 36 days off: 25 holidays + bank holidays + 3 extra days (birthday and ‘feel good’ days) • Company Equity - eligible for Semble share options • Private Health Insurance – covering physical and mental health, as well as dental and optical • Hybrid & flexible work environment – work from anywhere in the UK • Get the tech you need - latest MacBook and home office equipment
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