Junior Support Analyst

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November 4

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Sensedia

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API • SaaS • Fintech

Sensedia is a leading company in the API management industry, recognized by The Forrester Wave™ for its innovative solutions. Sensedia specializes in enabling businesses to streamline and optimize their digital experiences through efficient API management, integration flows, and microservices. Their platform supports a wide range of industries, including Artificial Intelligence, Banking & Financial Services, E-commerce & Retail, and Insurance & Risk Management. Sensedia offers a robust suite of tools and services such as API Management Platform, Service Mesh, API Adaptive Governance, Open Banking, and Integrations, which are designed to help businesses leverage modern technology to innovate and drive growth. With over 15 years of experience, they provide expert services to enhance API strategies, ensuring secure, scalable, and flexible architecture solutions.

501 - 1000 employees

Founded 2007

🔌 API

☁️ SaaS

💳 Fintech

💰 Private Equity Round on 2021-05

📋 Description

• Using tools and procedures, we are responsible for sustaining our products: organizing open requests, prioritizing speed in analyses and accuracy in responses to address the various challenges presented day to day. • We are an open, focused team aligned with a culture of innovation and agility, constantly interacting with multiple areas to promote continuous learning and the advancement of the knowledge applied in our analyses and problem solving. • We continually evolve our approach to everyday challenges, prioritizing automation and simplification of the most repetitive tasks to deliver value with quality and speed, leveraging market-leading trends and technologies. • Given our routine working with the Sensedia platform and add-ons, and the expertise developed through our analyses, we are one of the main support fronts for all users, responsible for sharing our knowledge to improve the user experience—whether through personalized support or by creating content to publicize features. • We face a wide range of challenges and act as the client’s right hand, which exposes us to varied scenarios: resolving questions about product behavior, diving into troubleshooting for the platform and add-ons, testing API flows or debugging code. Our goal is always to investigate as deeply as necessary and deliver the best solution for the client, no matter what it takes.

🎯 Requirements

• Experience with at least one programming language or scripting language (e.g., Java, JavaScript, Python) • Ability to analyze and perform troubleshooting on critical systems • Knowledge of API concepts and practices using RESTful design patterns • Understanding of the HTTP protocol, its verbs and response codes • Experience with API functional testing tools (Postman, cURL) • Experience with ticketing systems (Zendesk, Jira, etc.) • Clear and assertive communication skills • Experience in the financial or insurance sector • Basic cloud knowledge (preferably AWS) • Basic knowledge of SSL certificates • Experience with API documentation using OpenAPI Specification (Swagger) • Experience with version control tools (Git, Bitbucket, etc.) • Familiarity with Linux distributions (RedHat, CentOS, Ubuntu, Debian, etc.) • Experience developing automation routines • Languages: English and Spanish

🏖️ Benefits

• Meal and food allowance (Flash Benefits card) • Health insurance • Dental plan • Life insurance • Performance-based bonus (PPR) • TotalPass • Childcare assistance • Well-Being program (for physical and mental health) • Corporate University (our #SensediaAcademy), with multiple development tracks • Cultural and educational partners with special discounts • Extended maternity and paternity leave • #WorkWhereYouBelong as a value proposition