Nurse Case Manager

🕒 October 23

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 10%

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Coordinate and deliver services for Sentrex Health Solutions’ patient support programs • Manage all aspects of program support and act as primary contact for assigned healthcare providers • Ensure patients have access to support programs and drug therapy • Interact with patients, insurance companies, pharmacies, physicians, and healthcare professionals to obtain medication coverage • Perform HCP and patient registration and enrollment activities • Process pertinent program data and complete data entry • Answer telephone and web-based inquiries about program services, disease states, and products • Provide medical support, disease and therapy education, and disease management • Attend specialized training sessions for specific therapies • Provide inbound and outbound telephone support, including maintenance and adherence calls • Administer case-management protocols, clinical monitoring, data collection, follow-up, compliance, therapy disruption monitoring, and adverse event reporting • Work with reimbursement specialists and physicians to secure therapy funding and research alternative funding • Attend patient meetings and conferences as needed • Identify and report adverse events to Health Canada, Med Info, and relevant systems • Maintain confidentiality of client and corporate information • Liaise with physician offices, pharmacies, infusion service providers, and other parties to coordinate patient services and resolve issues • Participate in continuing education activities • Develop training materials and programs for new Patient Support Program team members • Advocate for patients and healthcare providers throughout the patient journey • Facilitate coverage renewals, changes, and reimbursement support • Review, analyze, and validate patient information • Schedule appropriate next steps to ensure continuity of service • Follow up and advocate until coverage decisions are received • Perform additional duties as determined by the Manager

🎯 Requirements

• Must be a Registered Nurse in good standing with the College of Nurses of their respective province • 2–4 years of clinical experience • Bilingual communication skills in English and French preferred • Experience in Patient Support Programs is a strong asset • Experience in immunology is an asset • High level of service to internal and external clients • Adaptability during growth and organizational change • Proven ability to develop trust and influence at multiple levels • Impactful and candid communication style • Exceptional organizational skills and ability to build effective working relationships • Must work Monday to Friday, 8-hour rotating shifts between 8am and 8pm EST

🏖️ Benefits

• 100% Canadian company with locations across the country • State-of-the-art facilities • Flexible working environment promoting work-life balance • Diverse and inclusive culture • Employee Development Program • Industry-leading in-house corporate training • Competitive Salary • Generous vacation entitlement • Wellness Program with 5 paid days off for well-being • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program • Accommodations available upon request during the selection process

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