Customer Education Manager

🕒 October 23

🇨🇦 Canada – Remote

💵 $70k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Bridgit

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏗️ Construction

🤝 B2B

Construction • B2B

Bridgit is a workforce planning software designed specifically for general contractors in the construction industry. Its flagship product, Bridgit Bench, is the leading software solution that helps organizations manage their workforce more efficiently, providing real-time updates, visibility into people and projects, and advanced forecasting capabilities. Bridgit Bench eliminates the need for cumbersome spreadsheets and manual updates, enabling teams to focus on effective workforce management and improve overall project outcomes.

📋 Description

• Develop customer-facing enablement content, including help articles, video walkthroughs, and other self-serve learning assets • Build and maintain an enablement roadmap aligned with customer success needs • Own and expand the knowledge base, keeping documentation accurate and aligned with product releases • Coordinate cross-functionally on releases, feature-request communications, and feedback loops • Partner with Marketing on customer education and re-engagement campaigns • Manage the support queue through Pylon, triaging and responding to customer inquiries • Troubleshoot and reproduce issues before escalating to development • Coordinate issue resolution with Engineering and communicate updates to customers • Join customer calls to provide product expertise and resolve optimization questions • Identify re-engagement opportunities and coordinate handoffs to the Customer Delivery Team • Analyze support tickets to identify themes and inform customer education content • Administer Userflow and optimize digital-touch onboarding flows • Manage Beamer for targeted in-app release notifications • Develop account-level re-engagement strategies using digital tools • Own internal tooling for the Implementation team, ensuring scalable workflows, documentation, and processes

🎯 Requirements

• Minimum of 3+ years of experience in an education-related role, such as Customer Education, Training & Enablement, Learning & Development, teaching, or an adjacent customer-facing role including Implementation, Account Manager, or Customer Success • Familiarity with basic technical troubleshooting and language including APIs, login architecture, and reviewing network errors • Strong project management skills • Experience collaborating with subject matter experts (SMEs) for content ideation and review • Ability to communicate technical concepts in accessible and concise language • Acute attention to detail regarding grammar, aesthetics, and consistency • Familiarity with the construction industry is nice to have • Previous experience building a customer education hub is nice to have

🏖️ Benefits

• Competitive salary • Benefit options • Equity options • Unlimited vacation • 4-hour Fridays • Collaborative, autonomous environment • Culture encouraging innovation and professional growth • Accommodations available during all stages of the recruitment process

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