Senior Technical Customer Success Manager – Armis

🔥 25 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Manage a portfolio of up to 20 Armis accounts throughout their lifecycle • Build customer relationships from the transition from PreSales through deployment • Define success plans and strategies with customers and Armis account teams • Guide customers through implementation, use-case delivery, and operationalization of the Armis platform • Own customer health, retention, satisfaction, adoption, value realization, growth, and referenceability • Report risks and wins internally and to customer sponsors and executives • Represent customer product issues and feature requests to the Armis product team • Establish monthly, quarterly, and digital customer cadences • Deliver Executive Business Reviews and communicate program status • Use Gainsight to track account activity, health scores, risks, and critical metrics • Maintain functional and technical knowledge of the Armis platform and future products • Increase platform utilization and recommend features to improve customers’ security posture • Build relationships with technical users and manage stakeholders within assigned accounts • Advocate for customers and coordinate Armis resources toward customer goals • Validate deployments, configurations, use cases, integrations, and interoperability • Provide technical subject matter expertise • Collaborate with Engineering, Product, Support, and Sales teams to drive account success

🎯 Requirements

• Exceptional verbal, written, social, presentation, and interpersonal skills • 5+ years of experience in a related customer-facing, advocacy, and engagement function in post-sales, systems engineering, professional services, or client management, ideally in Customer Success • 3+ years of experience in network engineering, architecture, support, or network design • 2+ years of experience working in Security, Healthcare, automotive, Retail, or OT • Strong technical and problem-solving skills • Solid project management and solution delivery experience, with ability to drive projects from definition to final delivery • 3+ years of experience in a relationship-building role including service delivery or account management in a post- and/or pre-sales environment • 3+ years of experience as a full-time Deployment Engineer, Professional Services Engineer, Consultant, or IT/Operations Engineer • 5+ years of experience designing, deploying, configuring, supporting, troubleshooting, debugging, and coordinating Unified Communications products, devices, solutions, and technologies • Experience implementing a security program within an enterprise organization • Familiarity with Healthcare/IoT devices and manufacturers • B.S. in IT, IS, CS, or MIS, or equivalent degree, and/or relevant industry qualifications such as CISSP, Security+, or CEH desired • Familiarity or experience in cybersecurity, including Endpoint, SOAR, and SIEM • Basic Linux operating system operation and troubleshooting, including Red Hat Linux/CentOS • Networking knowledge including LAN/WAN, routing/switching protocols, and network security • Ability to travel regionally as needed, up to 20–25% per quarter

🏖️ Benefits

• Flexible or remote work persona • Reasonable accommodation support during the application process

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