Senior Analyst, People Analytics

August 13

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ServiceTitan

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SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

📋 Description

• Cultivate strong partnerships across the PeopleOps team and organization to understand people needs. • Analyze, scope, and define business requirements to provide meaningful, strategic data insights that drive actionable results. • Own and lead projects to design, build, and maintain business intelligence for stakeholders, leveraging available tools. • Implement self-service dashboards that facilitate engaging data visualizations across the employee lifecycle and contribute to enablement materials to improve adoption across the enterprise. • Proactively identify new opportunities to leverage workforce data and analytics technologies to deliver better people and business outcomes. • As a data and analytics subject matter expert, assist in developing and strengthening this capability across all PeopleOps functions. • Present complex data findings and insights clearly and confidently to diverse stakeholders, including senior leadership, fostering trust and guiding data-driven decisions.

🎯 Requirements

• 4+ years of experience in a quantitative or analytics role, building data visualizations, business intelligence solutions, and generating actionable insights, preferably in a People/HR team. • 3+ years of experience using BI/Analytics/Statistical modeling tools such as Visier, OneModel, Workday Prism, Tableau, or similar analytics platforms. • Advanced visualization skills with the ability to tell a compelling story with data. • Progressive experience with implementing self-service dashboards and driving user adoption. • Understanding of research methods and statistical analysis (e.g. hypothesis testing, experimental design, logistic regression). • Experience managing projects from end to end with the ability to translate business requirements into effective solutions. • Strong business acumen, exceptional problem-solving skills, and proven stakeholder management experience. • Exceptional interpersonal skills (verbal, written, and presentation), with the ability to interface effectively with all levels of an organization and build strong relationships. • Self-starter with a high level of discretion with highly sensitive/confidential data. • Bachelor’s Degree in a related field (e.g. Business Analytics, Statistics, I/O Psychology) or equivalent work experience.

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program. • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.