Implementation Consultant

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SFG20

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1990

Manage your building maintenance, effortlessly, through the SFG20 software, Facilities-iQ.

📋 Description

• Leading customer implementation projects from initiation through to successful adoption and completion. • Building strong working relationships with customers and serving as a key point of contact throughout implementation projects. • Facilitating discovery sessions and workshops to understand customer processes, requirements and objectives. • Delivering engaging product demonstrations, training sessions and implementation workshops. • Creating and managing implementation plans, milestones and project activities. • Configuring the SFG20 platform to align with agreed customer requirements. • Analysing, preparing and importing customer data using Microsoft Excel. • Providing practical guidance and support to help customers overcome implementation challenges. • Collaborating with colleagues across Professional Services, Customer Success, Sales, Product and Support to ensure a seamless customer experience. • Capturing requirements, documenting project activities and sharing implementation outcomes. • Identifying opportunities to improve implementation processes, customer journeys and ways of working. • Exploring and using new technologies, automation and AI-powered tools where they can support productivity, quality or customer outcomes.

🎯 Requirements

• Experience implementing SaaS or B2B software solutions in a customer-facing role. • Experience guiding customers through software implementation projects from discovery to go-live. • Ability to gather requirements and translate business needs into practical software solutions. • Strong project coordination and organisational skills, with the ability to manage multiple priorities. • Experience using Microsoft Excel to analyse and manipulate data. • Confidence facilitating meetings, workshops, demonstrations and training sessions. • Strong communication, stakeholder management and relationship-building skills. • Effective problem-solving and analytical thinking skills. • A commitment to continuous improvement and a willingness to learn and adopt new technologies. • Desirable Experience: Experience working with Facilities Management, Asset Management or Built Environment software solutions; Knowledge of CAFM, CMMS, IWMS or similar platforms; Understanding of building maintenance, statutory compliance or asset management processes; Experience using CRM or project management systems; Experience using technology or AI-powered tools to improve productivity, documentation or customer outcomes.

🏖️ Benefits

• 26 days holiday + Bank holidays + buy up to 5 days • Private Medical insurance with BUPA • Remote/Hybrid first policy • Employee Assistance programme with WeCare • Enhanced Family Friendly Benefits • Gym Discounts • and more!