Service Desk Analyst/Manager

🕒 May 27

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Shieldpay

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $34M Series A on 2021-12

Shieldpay is a B2B payments business. We provide a cloud-based digital escrow and disbursement solution that makes it faster and more secure to send and receive high value, time sensitive payments. We specifically cater to transactions that have a ‘contingent element’ such as M&A, class action lawsuits, real estate, marketplaces, rental deposits, trust services and supply chain transactions.

📋 Description

• Provide timely troubleshooting for hardware and software issues ensuring our ticket system is maintained and workload is prioritised • Deliver remote and hands-on support for both macOS and Windows environments; set up, maintain, and order laptops and peripherals • Seamlessly handle the IT setup for New Starters and offboarding for Leavers, requiring regular travel to our offices to setup or collect equipment • Manage Microsoft 365 (SharePoint & OneDrive) and administer applications like Slack, Lucid, and other SaaS platforms • Partner with the InfoSec team to deliver security enhancements and embed with the SRE team as part of the incident response function.

🎯 Requirements

• Hands on experience in a service desk or IT support role • Comfortable troubleshooting a wide range of issues, from Microsoft 365 (Outlook, SharePoint) to third-party SaaS tooling • Strong critical thinking skills with the ability to take full ownership of problems and work independently to resolve them • Independent, self-motivated, flexible, and ready to adapt to a fast-paced environment • A relevant IT certification (e.g., ITIL, CompTIA, or Microsoft) is highly beneficial.

🏖️ Benefits

• Flexible working options, such as flexible hours and hybrid work