Account Management Team Lead

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Showbie

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

📚 Education

☁️ SaaS

Education • SaaS

Showbie is an educational technology platform designed to enhance classroom connectivity and engagement. It brings together assignments, collaboration, and feedback in one easy-to-use app, aiming to improve student success through features like direct instruction, independent practice, personalized feedback, and real-time assessment. Showbie supports a paperless classroom environment, allows for student portfolio creation, and facilitates community learning with group projects and peer review. It empowers teachers to inspire students with differentiated feedback and helps students stay organized and productive.

📋 Description

• Lead and develop a team of Account Managers (currently three direct reports), providing ongoing coaching, mentorship, and performance management. • Establish clear expectations, accountability, and success metrics aligned to retention and growth objectives. • Conduct regular pipeline, forecast, and account reviews to support team performance. • Manage a portfolio of strategic customer accounts, driving renewals, expansion opportunities, seat growth, and product upsells. • Consistently achieve individual revenue targets while supporting team attainment of retention and growth objectives. • Build and execute account plans that identify risks, growth opportunities, and stakeholder engagement strategies. • Develop strong relationships with key customer stakeholders and executive sponsors. • Monitor team performance against key metrics, including renewal rate, Net Revenue Retention (NRR), expansion revenue, and pipeline coverage.

🎯 Requirements

• 4+ years of experience in Enterprise SaaS sales, account management, or customer growth roles • Experience in the Edtech or Public Sector space • Experience managing and growing enterprise customer accounts through renewals, upsell, and expansion motions • Previous people leadership experience, including coaching and developing high-performing Account Managers • Strong commercial acumen with experience managing forecasts, pipelines, and revenue targets • Excellent relationship-building and stakeholder management skills, including engagement with senior decision-makers • Strong organisational skills and attention to detail with experience using CRM systems to manage customer activity and revenue forecasting • High emotional intelligence and the ability to adapt communication styles to different customer and team needs. • Self-motivated, results-oriented, and comfortable operating in a fast-growing SaaS environment.

🏖️ Benefits

• Health and Dental Benefits for you and your family • Autonomy to make decisions and take ownership of your work • Support in setting up a productive remote work environment • Flexibility around holidays, including a holiday swapping program • Company culture that values the whole you