
11 - 50 employees
🤖 Artificial Intelligence
🛍️ eCommerce
☁️ SaaS
Artificial Intelligence • eCommerce • SaaS
Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.
🕒 January 13
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11 - 50 employees
🤖 Artificial Intelligence
🛍️ eCommerce
☁️ SaaS
Artificial Intelligence • eCommerce • SaaS
Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.
• Build pipeline: Identify and prospect into target e-commerce accounts. Goal is to generate qualified meetings that turn into six and seven figure deals. • Multi-channel outreach: Email, LinkedIn, phone, events, creative touches - whatever it takes to break into accounts. • Research accounts: Understand the company, their tech stack, their challenges, their buyers before you reach out. • Navigate organizations: Figure out who the real buyers are (it's not always obvious in ecommerce companies), build champion relationships, get to the right stakeholders. • Qualify hard: We don't want junk meetings. You need to understand if this is a real opportunity before passing to AEs. • Use AI: Leverage Claude, Chatgpt, Perplexity, Gemini for account research, message personalization, and scaling your outreach. You should be using AI to 10x your productivity. • Collaborate with AEs: Work closely with the AE team to understand what good opportunities look like, get feedback on quality, iterate on messaging. • Own your numbers: Track everything - activities, meetings booked, meetings held, pipeline created, conversion rates. You should know your metrics cold.
• 1-2 years in BDR/SDR role, consistently hit or exceeded quota (110%+ attainment) • Experience prospecting into $100k+ deal sizes • Comfortable with outbound and social selling • Can write hyperpersonalized compelling messages that get responses • Research skills - you dig into companies and find angles • Organized - you manage your own pipeline without hand-holding • Comfortable with ambiguity - we're a startup, things change fast, you figure it out. • Competitive fire: You want to be the best BDR, not just a BDR. You track your ranking obsessively. • Work intensity: You hustle. You do whatever it takes to hit your number. • Hunter mentality: You're energized by the chase. You love breaking into accounts. You're persistent without being annoying. • Integrity: You're honest about pipeline quality. You don't pass junk meetings just to hit metrics. • Obsession with improvement: You want to get better every week. You ask for feedback. You study what works.
• Meaningful impact. Your work directly shapes our product and company. • Globally distributed team working at the bleeding edge of CX and AI. • Great salary plus the opportunity for equity or stock grants. • Learning budget. If you're growing, so are we. • The thrill of building something new. Join us at a stage where your contributions matter most. • AI-fluency. Make AI your second nature. • Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.
Apply Now🕒 January 12
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