Talent Ops Specialist

🕒 August 20

🇬🇧 United Kingdom – Remote

💵 $60k - $80k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Siena AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

📋 Description

• Own the candidate’s first experience of Siena end to end: triage, first screen, feedback, and follow-through • Conduct inbound triage and first-round screens for high-volume and high-stakes roles • Provide every candidate’s answer on time • Manage scheduling and logistics across a growing slate of live roles • Maintain Ashby pipelines, notes, and statuses accurately and consistently • Use Claude and similar AI tools in recruiting workflows • Provide occasional sourcing support when recruiting volume requires it • Work closely with candidates, the Talent Ops Manager, and recruiting tools to prevent hand-off issues

🎯 Requirements

• Agency background, involving either high-volume recruiting at pace or precise search work • Experience at a boutique agency or a startup at Series A or earlier • Comfortable working without an established playbook and building one • Experience building real workflows with Claude or similar AI tools • Ability to use AI tools as part of the work, not merely for drafting emails • Ability to exercise judgment and take ownership without clear instructions • Commitment to providing feedback to every candidate, including candidates who do not move forward

🏖️ Benefits

• Potential transition to a permanent role at the end of the six-month term based on performance and business need • Equity or stock grants • Learning budget • Premium accounts for ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable • Quarterly budget for new AI tools • Global team events and AI workflow knowledge-sharing