Senior Client Services Energy Specialist

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Sigma Connected Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Sigma Connected Group is an outsourcing and customer experience (CX) company that provides end-to-end contact centre and CX solutions for other organisations. Sigma delivers 24/7 customer services across phone, web and live chat, SMS, social and email channels, and offers services including customer services, collections, complaint management, customer acquisition, a targeted ‘ReachOut’ service for problem debt, and offshoring solutions. The company serves clients across multiple sectors (energy, water, financial services, telecommunications, retail & ecommerce, travel & tourism, insurance and government), operates in the UK, South Africa, Australia and the USA, and reports over 5,000 employees and 15 years of operation. Sigma Connected Ltd is a trading style of Sigma Connected Ltd (part of the Digicall Group) and is an appointed representative in relation to financial services regulation.

📋 Description

• Support delivery of services for multiple Energy Services clients • Help maintain high standards of quality, efficiency, and customer service using UK energy sector knowledge • Contribute to contractual SLAs, KPIs, and control standards across client accounts • Support service reviews, performance reporting, continuous improvement, and issue management • Help ensure services meet contractual requirements, operational procedures, and regulatory expectations • Develop and maintain relationships with clients and internal stakeholders • Contribute to service improvement, operational efficiency, and customer experience discussions • Share energy industry best practice and identify continual improvement opportunities • Support regulatory compliance, internal policies, operational controls, audit readiness, and risk monitoring • Assist with actions resulting from audits, reviews, and operational assessments • Support technology, workflow tools, automation solutions, and reporting systems in Energy Services operations • Use operational data and reporting to support decision-making and performance improvement • Contribute to process enhancements, service transitions, change initiatives, and continuous improvement projects • Help deliver measurable improvements in operational performance, customer experience, and service outcomes • Collaborate with colleagues across multiple teams and locations • Share knowledge, support team development, and contribute to team objectives • Support colleague engagement and wellbeing initiatives

🎯 Requirements

• Subject Matter Expert experience in the UK Energy Industry across billing, metering, settlement and/or debt • Subject Matter Expert experience in one or more leading UK energy CRM/Billing systems: Kraken, Gentrack, SAP, or Kalusa • Direct, hands-on experience working within a UK energy supplier in a senior operational leadership role • Demonstrable strong performance KPIs • Demonstrable experience building strong, trust-based client relationships • Confidence engaging with timely updates, issues, and escalations to drive swift, effective resolutions

🏖️ Benefits

• ‘Perks at Work’ discounts on over 30,000 brands • Unique benefits platform hosting core and voluntary employee benefits • 25 days annual leave plus bank holidays • Additional gift days of annual leave after milestone anniversaries • Career progression opportunities • Quarterly awards with fantastic rewards • Mental Health First Aiders • Two unique Employee Assistance Programmes • Refer a friend scheme with £250 bonus per referral • Pure Gym membership discount