Head of Delivery

🔥 5 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Silver Cloud

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

👥 HR Tech

💼 Consulting

🤝 B2B

HR Tech • Consulting • B2B

Silver Cloud is an HR technology consultancy (also referred to as SilverCloud HR) that helps HR leaders select, implement, optimise and manage HRIS and payroll systems. They provide end-to-end services across review, selection, delivery and maximisation stages of HR technology transformation, offer resources like workbooks and whitepapers, run digital maturity assessments, and support mid-to-large organisations with strategic HR tech advice, implementation support, and ongoing optimisation.

📋 Description

• Own the Client Transformation practice operating plan, turning company priorities into clear objectives, delivery plans and measurable outcomes. • Lead, coach and develop the consulting team, creating clear accountability and an inclusive, high-performing culture. • Build a resilient and scalable practice that balances commercial performance, client outcomes and colleague wellbeing. • Collaborate across Silver Cloud to strengthen the end-to-end client experience. • Own practice performance against agreed revenue, gross margin, profitability and utilisation targets. • Translate financial objectives into realistic delivery and resource plans based on contracted work, pipeline, capability and capacity. • Maintain accurate revenue, capacity and resource forecasts, identifying risks and taking action where needed. • Manage the balance of permanent consultants, associates and specialist resources. • Oversee engagement economics, including scope, budgets, change control and margin protection. • Partner with the Commercial team to assess opportunities and ensure they can be delivered successfully. • Maintain a forward-looking resource and skills plan aligned with client demand and strategic priorities. • Identify capability gaps across HRIS advisory, selection, implementation, data, integration and transformation services. • Oversee the allocation of people across engagements, balancing skills, availability, development opportunities, project requirements and cost. • Own the quality, commercial health and successful delivery of Client Transformation engagements. • Strengthen delivery governance and use project insight and lessons learned to continually improve how we work. • Act as a senior sponsor and escalation point for strategic or at-risk client engagements. • Build trusted relationships with senior client stakeholders. • Work across Client Success, Commercial and wider practices to identify opportunities for repeat and complementary services. • Lead the evolution of Client Transformation propositions, ensuring they are relevant, deliverable and commercially viable. • Contribute senior consulting expertise to proposals, pitches and solution design. • Maintain awareness of developments across the HR technology and transformation market. • Set clear objectives and lead meaningful performance, development and career conversations. • Develop talent and succession plans and encourage knowledge sharing across the practice. • Support effective onboarding and integration of employees and associates. • Champion collaboration across practices and locations. • Encourage practical use of AI, automation, data and technology where it can improve consulting quality and efficiency.

🎯 Requirements

• Proven senior leadership experience within HR transformation, HR technology or management consulting. • Experience taking accountability for the performance of a consulting practice or business unit. • Strong commercial acumen, including revenue and margin management, forecasting, project economics and resource planning. • Experience translating pipeline and contracted demand into practical capacity and delivery plans. • Experience leading and scaling teams combining permanent consultants and external specialists. • Strong consulting delivery governance, senior stakeholder management, client escalation and commercial change-control experience. • Experience developing consulting propositions and working collaboratively with Commercial/Sales teams. • A credible and empathetic leadership style, with the ability to set clear expectations, develop people and make sound decisions. • Confidence using PSA, CRM and financial reporting tools. • Experience with CMap, HubSpot, Microsoft 365 or similar would be advantageous. • Relevant professional or project management qualifications are desirable, but not essential.

🏖️ Benefits

• Holiday: 25 days plus BHs • Day off for your birthday • Volunteering day • Enhanced family, sick, and bereavements leave (and counselling) • Pension through salary sacrifice with the Pension People • WeCare – 24/7 helpline and Second Medical Opinion • Flexibility from day one • Comfort from home – reimbursed for office chair and eye care • Profit share bonus scheme in place • Refer a friend bonus • Life insurance x3 annual salary • Income protection (critical illness) • Private healthcare • Finally, but most importantly – a truly wonderful, support team