Enterprise Customer Success Manager

🔥 6 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SimScale

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

💼 Consulting

🏗️ Construction

Automotive • Consulting • Construction

SimScale is a cloud-native simulation platform empowering engineers with fluid dynamics, structural mechanics, thermodynamics, electromagnetics, and multiphysics analysis capabilities. The platform allows for real-time collaboration and integrates AI to enable faster, more efficient simulations without the need for special hardware. It serves industries such as architecture, automotive, electronics, and more, providing a cost-effective, scalable solution for engineering simulations.

📋 Description

• Own the partnership and growth agenda for a short selection of top-tier enterprise accounts • Build relationships with key decision makers, executive sponsors and Initiative Business Owners • Drive adoption initiatives, enablement, standardisation and embedding SimScale into engineering workflows • Manage multi-team, multi-site enterprise rollouts with milestones and executive reporting • Define success metrics, evidence ROI and use value delivered to expand accounts • Map and open departments, entities, business units and sites not yet engaged • Conduct operational and executive business reviews • Orchestrate Marketing, SDR, Solution Engineering and commercial colleagues around accounts • Monitor Net Retention Rate and identify account risks early • Collaborate with Product and Engineering to provide Voice of Customer input for the roadmap • Help shape and continuously optimise Customer Success processes at SimScale

🎯 Requirements

• 7+ years in a senior, customer-facing role on large enterprise accounts in SaaS or technical software (CAE, PLM, CAD, EDA, simulation or comparable) • Track record of growing enterprise accounts through adoption, programme execution and internal expansion • Experience opening new departments and business units inside existing customers • Ability to build and maintain relationships with VP-level decision makers, executive sponsors and business owners • Programme-management strength across multi-stakeholder, multi-site enterprise rollouts • Experience defining customer success criteria and evidencing delivered value/ROI • Experience in an engineering domain sufficient to engage Heads of Engineering, VP R&D and Chief Engineers • Ability to orchestrate virtual account teams across Marketing, SDR, Solution Engineering and Sales • Daily use of AI for productivity • Ability to discuss Engineering AI and Physics AI with engineering organisations • Availability for EMEA working hours (CET/GMT) • Willingness to travel 10–15%

🏖️ Benefits

• Fully remote work arrangement • 10–15% travel • Equal opportunity workplace • Diversity, equity and inclusion commitment • Interview accommodations available upon request