Membership Manager

🔥 5 minutes ago

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Skift

WebsiteLinkedInAll Job Openings

51 - 200 employees

✈️ Travel

🏨 Hospitality

📣 Marketing

💰 $1.1M Seed Round - Skift on 2013-05

Travel • Hospitality • Marketing

Skift is a media and intelligence company that covers the global travel industry, providing news, in-depth analysis, research, newsletters, podcasts, events, and advisory services for travel and hospitality professionals and executives. It publishes timely reporting across sectors such as airlines, hotels, online travel, cruises, and tourism, and offers membership research products, conferences, executive search, and custom content/marketing services for industry stakeholders.

📋 Description

• Build and own WLT’s global membership marketing strategy • Design and execute multi-channel campaigns across email, social, and partnerships to drive recruitment and reduce churn • Create and optimize lead nurture sequences through A/B testing of messaging, timing, and offers • Track, analyze, and report on conversion, open, and renewal KPIs • Oversee the full membership lifecycle from application review and onboarding through engagement and renewals • Lead recruitment campaigns and maintain a proactive retention calendar • Write monthly member letters and partner updates • Develop WLT’s messaging framework and recruitment and retention copy for emails, landing pages, and reports • Manage the Member Ambassador Program and regional meetups, including venue logistics and event marketing • Build and maintain CRM dashboards showing pipeline health and retention risk • Partner with cross-functional teams to ensure strategic alignment • Manage membership lifecycle operations, CRM platforms, budgets, and campaign workstreams

🎯 Requirements

• 3–5 years of experience in membership, community management, marketing, or client success • Experience ideally within media, associations, or the events space • Proven track record of building and executing marketing campaigns with measurable acquisition and retention outcomes • Strong copywriting skills • Technical proficiency with CRM systems, including HubSpot, marketing automation, membership platforms, and email nurture sequences or conversion funnels • Data fluency, including pulling reports, interpreting trends, and translating metrics into actionable next steps • Exceptional organizational skills for managing outreach cycles, regional events, and campaign workstreams simultaneously • Self-starter mindset • Ability to thrive in a collaborative, asynchronous remote environment • Hands-on ownership of high-visibility programs • Cover letter and resume required for application

🏖️ Benefits

• Opportunity to grow within a respected and innovative media company • Exposure to the intersection of media, events, and travel intelligence • Collaborative, supportive, and remote-friendly work environment • Remote work environment • Equal Opportunity Employer committed to building a diverse team