IT Support Specialist

🕒 July 29

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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SMB Team

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚖️ Legal

📣 Marketing

💼 Consulting

Legal • Marketing • Consulting

SMB Team is a company specializing in growth acceleration for law firms. They offer a comprehensive suite of services including law firm coaching, fractional CFO services, marketing courses, and virtual assistant solutions tailored to the needs of legal professionals. SMB Team focuses on helping law firms increase their revenue, improve client acquisition through innovative marketing strategies such as SEO, PPC, and social media, and develop self-managing teams through their structured coaching programs. Their flagship service, Elite 360, addresses core law firm challenges including lead generation, hiring, and profit growth. The company aims to transform law firms into highly profitable and self-sustaining businesses, allowing lawyers to focus on their practice while their firms thrive autonomously. SMB Team is dedicated to empowering law firm owners to achieve significant growth in revenue and freedom.

📋 Description

• Serve as the first point of contact for all employee technology tickets (hardware, software, account access, etc…) • Troubleshoot and resolve routine issues independently & escalate complex issues where needed • Maintain a running internal knowledge base of common issues and fixes • Order and track company devices and maintain an inventory log • Coordinate new-hire hardware delivery and run day-one onboarding sessions for software installation and access • Install and administer remote monitoring/support software on all company devices. • Provision new employees according to their specific role • Fully and promptly deprovision departing employees’ accounts, licenses, and device access • Maintain audit cadence for license usage across the tech stack to flag unused seats, duplicate tools, or over provisioned licenses • Recommend consolidations and cost savings • Assist the technology team with system upgrades, rollouts, and projects as needed • Maintain technology documentation and internal support resources • Research and suggest solutions for organizational technology needs

🎯 Requirements

• Technical degree or certifications required • 0-2 years job experience in a technical role • Ability to quickly learn technical platforms; how they function and how end users must interact with them for best performance • Exceptional creative problem solving skills; ability to diagnose, research, and troubleshoot new challenges independently • Excellent communication skills (written & verbal) & ability to collaborate with team members with varying technical fluency • Experience with our tech stack strongly preferred • Lastpass • Hubspot • Asana • PandaDoc • Zoom • Slack • Toggl • Ninety • Google Workspace • Experience prospecting new software

🏖️ Benefits

• We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY. • FLEXIBLE VACATION TIME - We encourage you to take time to recharge so you can be your best here at work. • Team member education and learning budget on courses, events and books. • Company activities, outings, and retreats. • 401(k) with a 3% Match. • WFH or come to the office. The choice is yours!