
201 - 500 employees
🏢 Enterprise
☁️ SaaS
🤝 B2B
💰 Private Equity Round on 2021-10
Enterprise • SaaS • B2B
SMG - Service Management Group is a leader in enterprise experience management (XM) with a dual focus on industry-leading software and hands-on professional services. Their platform provides seamless and secure data integrations to enhance technology ecosystems, with capabilities for cross-channel feedback collection at every stage of customer and employee journeys. SMG offers powerful reporting and analytics tools, data-driven prescriptive actions, and services to guide businesses from being data-driven to insights-driven. They specialize in improving customer, employee, and brand experiences with tailored XM solutions for industries like restaurant, retail, and consumer services.
🕒 May 8
Senior Research Manager leading qualitative research projects for SMG. Collaborating with clients and teams to deliver actionable insights and improve experiences.