Social Discovery Group
Social Impact • Media • Entertainment
Social Discovery Group is the world's largest group of social discovery companies, focused on solving the problems of loneliness, isolation, and disconnection through digital reality. With 500 million users across 150 countries, the group boasts over 60 global communication and entertainment platforms. Employing a team of 1200 professionals, the company organizes events that unite a global community of professionals and provides career opportunities for individuals seeking ambitious challenges.
1001 - 5000 employees
Founded 20 years
🌍 Social Impact
📱 Media
Senior CRM Manager
October 18
🗣️🇷🇺 Russian Required
Social Discovery Group
Social Impact • Media • Entertainment
Social Discovery Group is the world's largest group of social discovery companies, focused on solving the problems of loneliness, isolation, and disconnection through digital reality. With 500 million users across 150 countries, the group boasts over 60 global communication and entertainment platforms. Employing a team of 1200 professionals, the company organizes events that unite a global community of professionals and provides career opportunities for individuals seeking ambitious challenges.
1001 - 5000 employees
Founded 20 years
🌍 Social Impact
📱 Media
📋 Description
• Generate hypotheses based on analytical data, customer journey maps (CJM), key business metrics, and lifecycle and loyalty metrics • Create business specifications with measured potential business effects • Launch experiments using classic CRM channels (email, app/web push, SMS) and on-product channels (pop-ups, banners, chats, etc.) • Analyse the results of the conducted experiments • Taking ownership of one of the business's most valuable CRM initiatives (increasing retention of high ARPPU clients, preventing churn, etc.) • Proactively interact with key stakeholders, product managers, UX teams, development teams, and data analysts • Initiating improvements to processes and products, launching new channels, and using unusual mechanics to achieve business goals
🎯 Requirements
• Experienced with CRM/CDP Systems • HTML, Google Sheets / Excel, Jira / Confluence, Any BI-systems • Understanding the main CRM metrics: OR, CR, CTOR, retention rate, churn rate, unsub rate etc. • High level of knowledge and experience working with key business metrics: revenue, ARPPU, LTV etc. • Strong command of both Russian and English is a must • Experience with SQL would be a plus
🏖️ Benefits
• VACATION 28 calendar days per year • 7 wellness days per year (time off) • Bonuses up to $5000 for recommending successful applicants for positions in the company • 50% payment for professional training, international conferences and meetings • Corporate discount for English lessons • Health benefits • Reimbursement of workplace costs up to $1000 gross once every 3 years for co-working rent or home office setup
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