Implementation Specialist II

🕒 May 31

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Solera, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2005

🚗 Transport

☁️ SaaS

Transport • AI • SaaS

Solera, Inc. is a provider of data-driven and AI-enabled solutions for vehicle lifecycle management, fleet management, vehicle repairs, and claims processing. Solera offers a comprehensive suite of services that cater to the needs of dealers, insurers, repair shops, and fleet operators, utilizing advanced analytics to streamline processes and improve efficiency. Their services include vehicle tracking, claims automation, repair database management, and fleet intelligence, among others. With vast amounts of data and strong industry partnerships, Solera aims to enhance business outcomes for their clients across the automotive sector.

📋 Description

• Deliver on-site and virtual, instructor-led training throughout the implementation lifecycle • Facilitate role-specific training for dealership service department stakeholders • Ensure training content is relevant, engaging, and aligned with dealership workflows and business goals • Document all training activities in Salesforce.com • Secure buy-in from dealership leadership on new processes and technology • Support the transition of customers to post‑implementation Service Suite support teams • Advise customers on best practices and revenue‑driving functionality to promote adoption and long‑term value • Share customer feedback and improvement opportunities with internal teams • Contribute to training and curriculum development, including presentations, quick‑reference guides, and instructional videos • Partner with Performance Managers and Sales teams to identify and propose additional Service Suite solutions based on customer needs

🎯 Requirements

• Clear and professional written and verbal communication skills • Ability to train effectively in both one‑on‑one and group settings • Comfort working independently with minimal supervision in a remote environment • Strong relationship‑building and customer engagement skills • Ability to prioritize, multitask, and follow up proactively • Adaptability in fast‑changing environments • Sound judgment, professionalism, and discretion • Proficiency in Microsoft Excel, Word, and PowerPoint • Experience working in an automotive service department • Software implementation or customer onboarding experience • Knowledge of Dealer Management Systems (DMS) • Familiarity with Service Suite products from internal or end‑user perspectives • Experience using Salesforce

🏖️ Benefits

• Professional development opportunities • Ability to work remotely • EQUAL OPPORTUNITY EMPLOYER