Technical Support Coordinator

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November 5

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Solvative

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B2B • SaaS • eCommerce

Solvative is a company that specializes in designing and developing user-centered digital solutions. They focus on user experience and interface design, web and mobile application development, and digital transformation. Solvative takes a human-centric approach to technology, ensuring solutions are tailored to the real-life needs of users and businesses. They utilize various technologies, including AWS, Oracle Cloud, and AR/VR for e-commerce, to advance businesses and improve customer engagement. Their methodology, known as 'Solve Forward,' aims to future-proof businesses by addressing current needs while preparing for upcoming challenges.

51 - 200 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

📋 Description

• Co-ordinate with client to fix minor issues or to reproduce the issue. • Respond to client as soon as possible. • Work at night. 8:30 pm to 5:30 am. • Escalate high priority requests to the team. • Engage client as much as possible with daily updates regarding open tickets or take follow-ups with client and team both.

🎯 Requirements

• 1-3 years of experience in handling support requests and providing tech support. • Excellent written and spoken communication skills. • Basic understanding of web technologies, programming and terminology of computer architecture. • Should be detail oriented and have passion for problem solving. • Should have working knowledge of at least one support tool. (Jira Service Desk, Zendesk, Intercom). • Should have basic knowledge of WordPress Platform. • Bachelor’s degree in Computer Science or equivalent.

🏖️ Benefits

• Top of the line Apple laptops for increased mobility and better productivity. • Opportunity of working with an organization that believes in investing in employees’ growth. • Absolutely informal work environment that enables you to have fun while being productive. • Lots and lots of fun activities, we take over one of the nearby restaurants every last Friday of the month, tickets to all Marvel movies for the entire team, company picnics and more! • Solvative offers plenty of perks and benefits to its employees including the option of remote working and flexible work hours. • Solvative shall also reimburse you for any travel and accommodation expenses incurred.