VMware Support Engineer – NSX

November 10

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Spinnaker Support

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Enterprise • Security • SaaS

Spinnaker Support is a leading provider of third-party support services for enterprise software. It specializes in offering personalized support, managed services, consulting, and security solutions to optimize enterprise software ecosystems. Spinnaker Support empowers organizations by reducing support costs by more than 50% and enhancing their security posture. The company supports a wide range of software, including Oracle, SAP, Salesforce, Microsoft, and JD Edwards products, and offers services such as proactive security protection and AI tools for rapid issue resolution. Their comprehensive support allows clients to break free from the constraints imposed by software vendors, extending the life of their current systems while enabling digital transformation on their terms.

201 - 500 employees

🏢 Enterprise

🔐 Security

☁️ SaaS

📋 Description

• The role is fully remote, but the candidate must be based in India. • Troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems. • Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model. • Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases. • Provide root cause analysis for technical issues when requested. • Assist with creating and maintaining relevant knowledge articles. • Work with other internal stakeholders to enhance the overall customer experience. • Deliver quality support for VMware solutions including NSX, DFW, and vSphere.

🎯 Requirements

• Minimum 5 years’ experience across VMware core technologies at a senior support level. • Experience in handling critical customer situations. • Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs. • Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design • Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies • Understanding of Edge Services: Load balancer configuration, NAT and VPN. • Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch). • Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE). • Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates. • Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment. • Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design • Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization. • Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management. • Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus

🏖️ Benefits

• Occasional after hours, weekends and holidays support for urgent customer issues. • Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues. • Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems. • Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model. • Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases. • Provide when requested root cause analysis for technical issues. • Assist with creating and maintaining relevant knowledge articles. • Work with other internal stakeholders as needed to enhance the overall customer experience. • Strong analytical and problem-solving skills • Promote best practise and new methodologies