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Splendid Hospitality Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

🏨 Hospitality

🍽️ Food & Beverage

🏥 Healthcare

Hospitality • Food & Beverage • Healthcare

Splendid Hospitality Group is a family-owned UK operator and investor focused on hotels, restaurants and care homes. The group owns and operates a UK-wide portfolio of hotels (franchise and independent) across cities from London to Edinburgh, runs 38 KFC restaurants in the Midlands and North-East, and manages a portfolio of high-quality care homes in Sussex. Branded as award-winning and people-focused, the company emphasizes service, legacy and community impact.

📋 Description

• Drive the performance of quick service restaurants across the Midlands. • Lead through others by coaching and developing Area Coaches. • Ensure restaurants consistently deliver an exceptional experience for guests and people. • Hold full accountability for the market’s financial, operational and people performance. • Translate QSR strategy into action, identify growth opportunities and build capability for long-term success. • Build relationships with internal and external stakeholders and represent the QSR division. • Embed a guest-first mindset across the market, ensuring high standards for product quality, service, cleanliness, speed and accuracy. • Use KFC Listens and Success Routines to identify opportunities, create action plans and drive continuous improvement. • Coach Area Coaches to solve problems that improve guest satisfaction and profitability. • Lead, coach and develop Area Coaches, including performance management, with People and senior leadership. • Own training, certification and development of restaurant management teams, including RGM, ARGM and Team Leaders. • Work with HRBP to deliver the bench plan, strengthen succession and fill key vacancies. • Hold full P&L responsibility, drive sales and manage product, labour and other controllable costs. • Set market strategy, manage the overall budget and approve operating expenditure within agreed guidelines. • Balance financial performance with guest and people priorities using commercial insight. • Ensure compliance with health and safety legislation and QSR and Splendid Hospitality Group policies, audits and operational routines. • Lead Period Business Reviews and Market Meetings, using performance insight to agree priorities and actions. • Build relationships across Operations and wider stakeholders, representing the QSR division and supporting strategic projects.

🎯 Requirements

• Proven ability to influence senior leaders. • Strong written and verbal communication skills. • Strategic and analytical mindset, using insight and data to drive change and improve market performance. • Action-oriented approach with organisation and attention to detail to manage complex processes effectively. • Ability to lead with integrity and empathy, building an inclusive, high-performing culture through coaching and empowerment. • Strong planning and organisational skills. • Ability to manage large teams and operational processes while maintaining consistent performance. • Timely decision-making and ability to adapt quickly to changing priorities. • Ability to collaborate, build trusted relationships and create an inclusive, supportive environment. • Compliance with health and safety legislation and QSR and Splendid Hospitality Group policies, audits and operational routines.

🏖️ Benefits

• Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments. • Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family. • Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels. • Life Assurance – peace of mind for you and your loved ones. • Salary Sacrifice - Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary. • Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available. • Pension - Auto enrolment into the company pension scheme. • Learning & Development - Opportunities available to progress your skills and career.