Enterprise Account Manager

🕒 May 15

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Spreedly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💳 Fintech

☁️ SaaS

🛍️ eCommerce

💰 $75M Private Equity Round on 2019-11

Fintech • SaaS • eCommerce

Spreedly is a payment orchestration platform that helps merchants, merchant aggregators, and fintech companies optimize and scale their payment operations. By providing access to a wide ecosystem of hundreds of gateways, PSPs, and fraud tools across multiple currencies, Spreedly allows businesses to manage complex payment infrastructures with ease. Their platform supports billions of global transactions, offering cross-industry intelligence to enhance transaction success rates. With a focus on flexible and secure payment solutions, Spreedly stores over a billion payment methods in a PCI-Level 1 compliant vault, minimizing regulatory burdens for its users.

📋 Description

• Own a book of high-value customer accounts (~$3M+ in ARR) • Lead account planning and deliver quarterly business reviews with clear success metrics • Build strategic multi-threaded relationships across customer organizations • Conduct strategic account planning and maintain a proactive customer engagement cadence • Collaborate cross-functionally to unblock value and influence internal roadmap decisions • Accurately forecast retention, expansion, and potential risk within your portfolio • Analyze product usage and customer data to identify growth opportunities and risks • Drive execution on renewal and upsell strategies, including contract structuring • Provide market and customer insights to inform GTM evolution and segmentation strategy • Contribute to customer stories, reference programs, and pricing feedback loops • Leverage AI tools to enhance account planning, data analysis, and customer insights

🎯 Requirements

• 3+ years of experience in Account Management, Customer Success, or B2B SaaS Sales, with quota-carrying or expansion responsibilities • Experience with consumption-based or API-first SaaS models • Proven track record managing $3M+ ARR with high retention and growth outcomes • Excellent communication, value-based selling, and stakeholder management skills • Operational discipline with systems like Salesforce, Clari, and account planning tools • Ability to independently manage multiple priorities while influencing cross-functional outcomes • Willingness to travel

🏖️ Benefits

• Competitive salary + Equity • Group Life Assurance and Disability Coverage • Health Cash Plan through HealthShield that includes a variety of wellness benefits • Pension contribution • Open Paid Time Off policy + 12 weeks paid leave for new parents • Monthly home working and digital lifestyle stipend, new MacBook, and one-time accessory reimbursement • $1,000 annual professional development stipend • Flexible, remote-friendly work environment • Visits to HQ in Durham, North Carolina (US) for remote employees