Digital Loyalty Manager

Job not on LinkedIn

🔥 13 hours ago

🇬🇧 United Kingdom – Remote

💵 £37.5k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spring by Action for Children

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🌍 Social Impact

🤝 Non-profit

Education • Social Impact • Non-profit

Spring by Action for Children is a modern, award-winning childcare brand in the United Kingdom. It provides extended childcare services ranging from birth to 14 years through its Spring Nurseries and Spring Oscars Out of School Clubs. The company is committed to delivering comprehensive childcare solutions, ensuring a seamless journey for children at every developmental stage. They offer exceptional early learning environments, military childcare services, Forest Schools, and a variety of clubs including breakfast, after school, and holiday clubs. Renowned for their excellent Ofsted ratings, Spring dedicates itself to creating positive learning and play opportunities for children across the UK.

📋 Description

• Lead the development and optimisation of end-to-end digital supporter journeys across multiple touchpoints • Design and deliver data-led retention, upselling and reactivation campaigns • Develop audience segmentation strategies and personalised communications using behavioural, transactional and demographic data • Work with fundraising teams on digital campaigns that drive donations, regular giving and long-term supporter value • Analyse performance using a test-and-learn approach and deliver data-led recommendations and reports • Create communications for email, SMS, WhatsApp and other digital channels • Manage the relationship with the email service platform • Collaborate with fundraising, services, digital, communications and central teams • Ensure compliance with GDPR, fundraising regulation and organisational policies • Support, coach and develop team members

🎯 Requirements

• Proven experience delivering successful email marketing, lifecycle, retention or automation marketing programmes • Strong experience using supporter or audience data to develop segmentation, personalisation and engagement strategies • Demonstrable success in driving measurable improvements in engagement, income, retention or supporter value • Excellent analytical skills and experience interpreting campaign performance data and translating insight into action • Strong copywriting skills for communications that motivate audiences to engage, donate or take action • Understanding of data management best practice, GDPR, and compliance requirements • Experience developing testing frameworks including A/B testing, audience experimentation and optimisation programmes • Experience leading, coaching and developing team members • Strong stakeholder management skills • Experience managing external suppliers, agencies or technology partners • Excellent project management and organisational skills • Passion for creating exceptional supporter experiences • Must be based in the UK • Visa sponsorship is unavailable • DBS Basic vetting level required

🏖️ Benefits

• A generous annual leave entitlement of 29 days PLUS bank holidays • A paid annual Wellbeing Day • Professional qualifications, excellent training, and development opportunities • Flexible maternity, adoption, and paternity packages • Pension with up to a 7% employer contribution rate • Life assurance cover if paying into the pension • Blue Light Card eligibility with 15,000 discounts from national retailers