Field Service Engineer

🕒 August 29

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

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Logo of SPT Labtech

SPT Labtech

201 - 500 employees

Founded 2000

🏥 Healthcare

🏭 Manufacturing

💼 Consulting

Healthcare • Manufacturing • Consulting

SPT Labtech is a company that develops innovative laboratory automation solutions with a focus on liquid handling, sample preparation, and sample management. They create products to accelerate life science research across various fields such as genomics, drug discovery, and structural biology. Their expertise in automation and cutting-edge technology helps scientists improve productivity and efficiency in the laboratory setting. By partnering with application leaders globally, SPT Labtech is committed to enhancing human health through advanced scientific research and collaboration.

📋 Description

• Perform field service work, including on-site installation, preventative maintenance, and repairs • Ensure high customer satisfaction through timely, concise, clear communication and excellent service delivery • Travel at short notice to support other Field Service Engineers when needed • Complete all required documentation on time • Communicate product quality issues to appropriate personnel • Work closely with the Sales team and Field Applications Specialists • Meet KPIs measuring performance and impact • Primarily support customers across the UK and mainland Europe, with occasional travel further afield • Undertake approximately 10–12 days per month of overnight travel

🎯 Requirements

• Based in the UK; ideally in the London/Cambridge/Oxford area • Previous experience with electro-mechanical and automated systems essential • Experience within the pharmaceutical/healthcare sectors desirable • Previous experience working with liquid handling desirable • Ability to travel on short notice in the UK and Europe, at times involving at least 60% overnight travel • Strong customer focus • Excellent communication skills • Proactive and flexible approach to workload • Education equivalent of at least one of the following: Engineering Apprenticeship and HNC, or HND in Electrical or Mechanical Engineering • Self-motivated team player • Valid passport and driving license • Located near a major airport advantageous

🏖️ Benefits

• Competitive salary package • Private medical insurance • Generous pension plan

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