CRM Marketing Manager

🕒 July 20

🇺🇸 United States – Remote

💵 $94.9k - $158k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stitch Fix

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

📣 Marketing

📦 Logistics

💼 Consulting

💰 $36.9M Venture Round on 2017-11

Marketing • Logistics • Consulting

Stitch Fix is a personal styling service that offers a unique and personalized approach to fashion for women, men, and kids. Clients start by taking a style quiz, which helps Stitch Fix understand their preferences, sizes, and budget. Based on this information, a personal stylist selects five personalized clothing pieces that are shipped directly to the client's door. Customers can choose to keep and purchase any items they like, with the $20 styling fee applicable to kept items. Stitch Fix carries a wide range of sizes and offers free shipping and returns. The service is flexible, with no subscription required, allowing customers to order style boxes on demand or at regular intervals. Stitch Fix also offers a 'Freestyle' shopping option where clients can browse curated suggestions based on their preferences. The company covers a wide variety of styles from numerous brands, ensuring there are options to suit various fashion tastes and needs.

📋 Description

• Strategize and execute comprehensive, cross-channel lifecycle and transactional programs across Email, App Push, SMS, and Packaging Inserts • Own and optimize the end-to-end planning and development workflow for CRM marketing initiatives • Collaborate with Creative, Product, Engineering, and Customer Service stakeholders to build a seamless customer journey and elevate Stylists’ role in content strategy • Leverage advanced data analytics and insights to design personalized CRM programs at scale • Identify growth opportunities and mitigation strategies for churn • Synthesize and communicate high-level performance reporting and strategic insights to leadership and stakeholders • Use generative AI tools such as ChatGPT, Gemini, and Copilot to accelerate copywriting iteration, brainstorm campaign concepts, and improve workflow efficiency • Partner with ESP and other CRM enablement platforms to build, launch, and monitor complex customer journeys • Explore and adopt emerging AI-driven personalization tools and marketing technologies

🎯 Requirements

• 5+ years of experience in CRM marketing, with a dedicated focus on e-commerce lifecycle strategy • Proven expertise managing multi-channel campaigns, specifically utilizing Push notifications and SMS alongside traditional CRM tactics • Experience leading projects and mentoring junior team members or external vendors to ensure successful campaign delivery • Strong cross-functional collaboration and project management skills, with the ability to navigate complex stakeholder relationships across technical and creative teams • Data-driven mindset with a strong understanding of how to design, test, and optimize high-scale marketing programs using consumer insights and empathy • Familiarity with modern AI collaboration tools such as ChatGPT, Copilot, or equivalent LLMs • Experience working within apparel retail or subscription-based business models • Familiarity with predictive analytics tools or machine learning-driven recommendation engines

🏖️ Benefits

• Competitive salary • Annual bonus depending on employee and company performance • Medical benefits • Dental benefits • Vision benefits • Other benefits