Housing Officer – Leominster, Surrounding Areas

🔥 4 minutes ago

🇬🇧 United Kingdom – Remote

💵 £36k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

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Stonewater

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Stonewater is a registered social landlord and housing association that provides safe, affordable homes across the UK, offering rental, shared ownership and purchase options. It also operates specialised services including retirement and supported living schemes, domestic abuse refuges, LGBTQ+ safe spaces, and young people’s foyers, with a mission focused on enabling people to have a place they can call home. Stonewater emphasizes employee development and inclusive culture as part of its organizational values.

📋 Description

• Manage the full tenancy lifecycle, from sign-up through to end of tenancy • Handle tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud • Support lettings and voids activity to minimise rent loss and turnaround times • Carry out estate inspections and address neighbourhood and environmental issues • Manage low-level anti-social behaviour and neighbour disputes, and support more complex cases • Identify and respond to vulnerability, safeguarding, hoarding, and non-access cases • Complete person-centred fire risk assessments and monitor health and safety issues • Investigate complaints and learn from outcomes to improve services • Work in partnership with local authorities and external agencies to support customers • Act as the key point of contact for residents across a defined patch • Deliver respectful, personalised, and trauma-informed services in line with Stonewater’s Customer Promise

🎯 Requirements

• Experience of housing management or a similar customer-facing role • Experience of tenancy, estate management, lettings or neighbourhood services within social housing • Knowledge of housing legislation, including safeguarding, ASB and welfare reform • Strong communication and influencing skills, with the ability to work calmly under pressure • A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice • Confidence using digital systems and data to manage cases and improve performance • Ability to work independently, manage competing priorities, and make sound day-to-day decisions • Comfortable working flexibly, including participating in an out-of-hours rota where required • Satisfactory Disclosure and Barring Service Check (if applicable) • Satisfactory references • Valid Right to Work document • Specific qualifications, skills, knowledge, and behaviours may be required to meet the Competence and Conduct Standard for Social Housing

🏖️ Benefits

• £3,715 Car Allowance • Flexible working, including participation in an out-of-hours rota where required • Opportunity to study towards a professional qualification if not already qualified • Disability Confident Employer support for disability, mental health and wellbeing in the workplace

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