Senior IT Project Engineer

🕒 October 16

🇺🇸 United States – Remote

💵 $105k - $115k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 1%

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Strategic Technology Solutions, LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Strategic Technology Solutions, LLC> is a managed services provider that specializes in delivering cybersecurity and fully managed IT services tailored to law firms. The company emphasizes SOC 2 Type II certification, security maturity assessments and programs, cloud solutions, vCIO advisory, and compliance support for legal industry clients across Los Angeles, Arizona, and nationwide.

📋 Description

• Provide the highest level of technical expertise within the service delivery department • Collaborate with project managers, solutions architects, and other project engineers • Identify and implement clients’ technical needs while assessing regulatory applicability and risk • Determine appropriate, compliant solutions to business problems • Partner with delivery areas to implement and support cloud solutions and trusted technology • Guide, support, and develop technical solutions for client and internal engagements • Mentor, train, and guide junior service delivery staff • Achieve 85% billable utilization • Maintain at least a 90% CSAT score on delivered projects • Create and maintain client information in the documentation system • Provide customer service and timely technical expertise on projects • Track project hours, actual versus scheduled hours, and billable-time percentage • Conduct network discoveries and client onboarding for new managed service clients • Identify, propose, design, and deliver infrastructure upgrades and projects • Resolve client technical issues with little or no escalation • Adhere to and improve service delivery procedures and security protocols • Stay current with technologies and pursue certifications • Document all time worked in the ticketing system • Participate in the on-call rotation • Travel as needed • Perform other duties as required by the supervisor

🎯 Requirements

• Minimum 7+ years of experience within relevant IT fields • Strong experience in physical and virtual infrastructure, networking components, and Microsoft environments • Experience working for a Managed Service Provider (MSP) or IT Service Provider; law firm experience a plus • Expertise configuring and managing network infrastructure, including firewalls, switches, wireless access points, and VPN technologies • Expertise configuring and managing enterprise infrastructure, including Hyper-V or VMware (ESX/vCenter), virtual desktops, physical servers, and storage appliances • Expertise with Microsoft technologies including Entra ID, Intune, Office365, Azure, SharePoint, Teams, and on-premises operating systems • Familiarity with Autotask PSA, Datto RMM and BCDR, BrightGauge, and Hudu • Familiarity with PowerShell and other scripting languages • Familiarity with security technologies, risk management, and frameworks or standards such as CIS, NIST, and SOC2 • Associate or bachelor’s degree in computer science, information sciences, or related IT fields preferred • Experience with Legal Technology such as iManage and NetDocuments a plus • Experience with virtual desktop, DaaS, or Windows PC • Current Microsoft and CISCO certifications a plus • Professionalism, discretion, and good judgment • Ability to take initiative and work independently • Strong decision-making, attention to detail, and project management skills • Excellent time management • Analytical and creative problem-solving abilities • Ability to multitask, pivot, and adapt quickly • Excellent verbal and written communication skills • Understanding of support tools, techniques, and how technology is used to provide IT services • Authorized to work in the US

🏖️ Benefits

• 401(k) • Employee discounts • Health insurance • Paid time off • Competitive salary • Dental insurance • Training & development • Vision insurance • Wellness resources

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