Customer Success Manager – B2B SaaS

🕒 October 23

🇩🇪 Germany – Remote

💵 €55k - €65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Sunhat

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 $10.9M Series A - Sunhat on 2025-09

SaaS • Enterprise • Artificial Intelligence

Sunhat is a Germany-based SaaS company that provides a Collaborative Proof Platform to help enterprises collect, validate, and deliver verified ESG and compliance evidence. It connects to ERPs, carbon accounting, document stores and other systems to aggregate proof for assessments like EcoVadis, CDP, and CSRD, and uses Proof AI to surface source-linked answers, flag gaps, and automate responses to audits and customer questionnaires. The platform is aimed at enterprise sustainability, compliance, and GTM teams to reduce response times, improve ratings, and turn proof into a competitive advantage.

📋 Description

• Guide enterprise and mid-market customers throughout the entire customer lifecycle • Lead implementations from kickoff through go-live • Create project plans and coordinate IT, business stakeholders, and executive sponsors • Manage scope and timelines in relation to customer audits or ratings • Set up Sunhat for the use of evidence across multiple frameworks, such as EcoVadis, CDP, and ISO audits • Advise customers on improving existing processes • Drive adoption among administrators and EHS, Quality, and Compliance teams • Monitor customer health through data and conversations, and address support needs at an early stage • Own retention for your portfolio and identify risks before contract renewal • Identify expansion opportunities across departments, locations, or frameworks, conduct discovery, and hand them over to Key Account Management • Consolidate customer feedback and regulatory requirements and relay them to the Product team in a structured manner

🎯 Requirements

• Independently led implementations of B2B software for customers • Several years of experience in Customer Success or Account Management at a B2B software provider • Owned retention and expansion opportunities • Confidently engage with management and focus on business value rather than features • Manage a portfolio using clear KPIs • Practical knowledge of ESG, sustainability, or compliance, such as EcoVadis, CSRD/ESRS, CDP, or ISO management systems, or experience working with relevant teams • Curiosity about sustainability, ESG, and compliance topics • German and English at C2 level • French is a plus

🏖️ Benefits

• Competitive compensation package • Fully remote within Germany or the option to work from our offices in Cologne, Hamburg, and Berlin • High degree of schedule flexibility to support work-life balance • MacBook and all required software • Professional development budget for courses, conferences, and more • €50 tax-free monthly benefit for shopping vouchers or an Urban Sports Club membership

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