Head of Support

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Support Revolution

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏢 Enterprise

☁️ SaaS

💳 Fintech

Enterprise • SaaS • Fintech

Support Revolution is a company that specializes in providing third-party support services for Oracle and SAP products. They offer cost-effective maintenance and support solutions aimed at reducing support costs significantly—potentially by up to 90%—while ensuring personalized service and operational continuity for businesses relying on legacy software systems such as PeopleSoft, Exadata, and SAP. Their services include proactive support, data migration, and managed services, empowering clients to optimize their IT expenditures and enhance productivity.

📋 Description

• Leading global support operations across SAP, Oracle, and PeopleSoft customer environments • Driving service delivery excellence across Third-Party Support and AMS functions • Managing major incidents, escalations, customer communications, and operational governance • Overseeing 24x7 global support operations, follow-the-sun models, and resource planning • Leading continuous improvement initiatives across support processes, tooling, automation, and service scalability • Managing enterprise security tooling and managed security services, including Trend Micro Deep Security, Waratek, and Trellix • Driving compliance and governance activities aligned to ISO9001 and ISO27001 standards • Partnering with Sales, Customer Success, Operations, HR, and Delivery teams to support customer growth and operational performance • Supporting pre-sales activities, customer workshops, RFPs, and operational assessments • Leading, mentoring, and developing high-performing global teams across multiple regions and disciplines.

🎯 Requirements

• Extensive experience leading enterprise application support services across SAP, Oracle, and/or PeopleSoft environments • Strong background in Third-Party Support, Application Managed Services (AMS), or global managed services delivery • Proven experience managing large-scale global support operations and customer-facing service delivery teams • Strong understanding of ITIL service management and operational governance frameworks • Experience managing enterprise security tooling, operational security services, and customer escalations • Commercially aware with the ability to balance customer satisfaction, operational quality, scalability, and profitability • Strong leadership, communication, stakeholder management, and team development skills • Experience leading geographically distributed teams across multiple time zones • Comfortable operating in fast-paced, high-growth, customer-focused enterprise environments • Experience working within ISO9001 and ISO27001 governed organisations is highly desirable.

🏖️ Benefits

• Competitive Salary: We value your hard work with a competitive market salary • Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us • Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum • Birthday Leave: Celebrate YOU by taking your birthday off • Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication • Company Pension Scheme: Secure your future with our Company pension scheme • Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits • Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required! • Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell • Personal Development: We invest in you with tailored training and career growth • Employee Referral Scheme: Get rewarded for bringing great talent to our team.