Travel and Customer Service Coordinator

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Suvoda

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $40M Venture Round on 2019-12

Healthcare • Logistics • Consulting

Suvoda is a company specializing in delivering cutting-edge software solutions for managing complex clinical trials. It offers a single platform with products such as eConsent, Interactive Response Technology (IRT), electronic Clinical Outcome Assessment (eCOA), and ePatient, designed to streamline and enhance the efficiency of life-sustaining clinical studies, especially those in therapeutic areas like oncology and rare diseases. With their technology, they aim to provide full command over time-sensitive patient interactions and assist clinical trials in handling infinite variables and constant changes, ensuring high standards and effective patient consent management across various age groups to improve trial outcomes. Suvoda emphasizes collaboration with clients throughout the lifespan of a trial to maintain quality and success.

📋 Description

• Support Global Study Managers in planning and operating active clinical trial studies • Manage travel and transportation budgets for trial participants • Discuss trial participant requirements with vendors and internal team members • Support hospital or clinical staff with participant enrollments and visit schedules • Respond promptly to inquiries from trial participants and hospital/clinical staff • Manage patient communications regarding air, hotel, and ground accommodations • Maintain accurate data, set up databases, and transfer data between internal operating systems • Produce reports as required • Work with the Global Study Manager to outline client and patient needs and requests • Contribute to managing projects profitably through efficient work processes

🎯 Requirements

• Bachelor’s Degree or equivalent work experience • Fluent Spanish and fluent English required; multilingual preferred • 2+ years of experience in the travel industry and/or pharma industry preferred • Working knowledge of Microsoft Office • Ability to learn new procedures quickly and efficiently • Highly organized and plan-oriented; adept at prioritization and follow-up • Excels in cross-departmental communication • Confidence and follow-through in decision-making • Home office with a personal computer and telephone • Updated operating system, antivirus software, and password-protected devices required • Chromebook is not supported

🏖️ Benefits

• Part-time schedule, potentially up to 25 hours per week • Remote/home-office work • Hourly pay • Flexible work arrangement implied by part-time, hourly contract structure