Head of Delivery, AI Operations

🔥 0 minutes ago

🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

👻 Ghost score 10%

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TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2018-08

Healthcare • Logistics • Marketing

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Manage delivery of AI services including data collection and annotation, adversarial testing, and AI content safety moderation • Lead a global team of Operations Managers • Ensure on-time, under-budget delivery meeting or exceeding customer quality expectations • Partner with Sales Enablement and Business Development teams to scope, solution, and land proposals for new client opportunities • Design and oversee specialized operations protocols across full-time employee, remote-worker, and freelance-worker delivery models • Partner with Quality, Training, PMO, Sales, Product, and Engineering teams to advance automation and improve delivery outcomes • Foster a high-performance culture of continuous learning and improvement • Drive testing, iteration, and scaling of efficient, results-driven workflows • Drive thought leadership on project delivery and work with customers to define and deliver high-quality outputs • Oversee development of new production protocols across projects

🎯 Requirements

• 7+ years of Operations leadership experience • Experience within an organization providing HITL, RLHF and evaluation services to LLM developers, Mag7 companies, AV builders and Robotics companies is ideal • Deep understanding of LLMs, Generative AI workflows, and multi-modal data structures, including video, spatial, and sensor fusion • Strong understanding of large language models, generative AI workflows, and data structures • Strong interest and commitment to learning about Robotics and Physical AI technologies • Strong communication and leadership skills • Ability to engage effectively with customers, internal stakeholders, and global teams • Track record of managing teams in a high-velocity environment, with a focus on outcomes • Ability to tackle ambiguous problems through testing, iterating, and scaling solutions • Strong analytical skills with the ability to derive actionable insights from complex data • Willingness to travel 25% • Must be based in the UK or Ireland

🏖️ Benefits

• Competitive industry salaries • Comprehensive benefits packages • Wellness support • Inclusive environment • Internal mobility opportunities • Professional growth at all stages of an employee's career • Reasonable accommodations during the hiring process

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