Account Manager, Indirect Tax

Job not on LinkedIn

🕒 July 28

🏢🏡 New York City – Hybrid

💵 $110k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 56%

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• Open for 110 days.

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Taxwire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💳 Fintech

☁️ SaaS

🤝 B2B

🔥 Funding within the last year

💰 $9M Seed on 2025-08

Fintech • SaaS • B2B

Taxwire is a sales tax platform and managed service that handles sales tax and global VAT end-to-end for companies. It provides an AI-native tax engine for calculating tax (including complex cases like multi-line invoices and products that don't map to standard categories), performs nexus studies, taxability research, registrations, back-filings, filing and remittance across jurisdictions, and offers a managed indirect tax team that makes judgment calls and handles audits. It integrates with billing, commerce, and accounting stacks (QuickBooks, Xero, NetSuite, Shopify, Amazon, etc. ) and exposes APIs for custom setups. Taxwire targets software, e-commerce, and manufacturing customers and emphasizes compliance automation, filings, and audit readiness.

📋 Description

• Own customer relationships • Serve as the primary ongoing relationship owner for a portfolio of customers. • Learn each customer’s business model, systems, jurisdictions, compliance footprint, and priorities. • Give customers a clear view of their compliance program, open issues, deadlines, and next steps through regular check-ins and strategic reviews. • Drive retention and growth • Own customer health, satisfaction, retention, and renewal readiness across your portfolio. • Identify risks early, create clear plans to address them, and lead renewal conversations with Sales and company leadership. • Identify expansion opportunities created by new jurisdictions, entities, products, transaction volume, or international growth. • Coordinate compliance outcomes • Partner closely with Tax and Operations to ensure customer commitments are met. • Coordinate responses to notices, filing issues, registrations, and data problems. Translate them into clear, confident customer communication. • Close every feedback loop and escalate issues based on urgency and risk. • Build scalable systems • Create account plans, customer-health signals, renewal forecasts, playbooks, and reusable communication templates. • Turn recurring customer questions into better documentation, workflows, and structured feedback that Product and Engineering can act on. • Use automation and AI-assisted workflows to increase leverage without sacrificing judgment or customer trust.

🎯 Requirements

• 5+ years of relevant professional experience across account management, customer success, client services, tax technology, accounting, or indirect tax. • Experience owning ongoing customer relationships and measurable customer outcomes. • Working knowledge of US sales and use tax, VAT/GST, or another indirect-tax discipline. • Comfort working with structured data, spreadsheets, CRM systems, and operational workflows. • You’re an exceptional communicator. You make complicated tax and compliance issues clear without creating confusion or unnecessary alarm. • You’re a finisher. You spot risks early, take ownership when something goes wrong, and drive it through resolution. • You have strong customer and commercial judgment. You know how to earn trust, protect the relationship, and recognize opportunities to grow it. • You don’t lose the details. You can manage a portfolio of customers, competing deadlines, and high-stakes issues without dropping the ball. • You’re comfortable with ambiguity. You don’t need a perfect playbook. You’ll help us write it.

🏖️ Benefits

• Company-covered benefits • Meaningful equity

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