Associate Customer Success Manager

Job not on LinkedIn

🕒 July 17

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TeamDynamix

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🤖 Artificial Intelligence

🏢 Enterprise

💰 Secondary market on 2023-01

Artificial Intelligence • Enterprise

TeamDynamix is a software development company that specializes in connecting IT Service Management (ITSM) and Enterprise Service Management (ESM) with enterprise integration and automation. Their platform offers no-code solutions, allowing organizations to seamlessly integrate various services and enhance operational efficiency. TeamDynamix focuses on providing tools such as service desks, project portfolio management, and AI-driven chatbots to empower businesses to adapt to changing demands swiftly and effectively.

📋 Description

• Manage the commercial health of a large customer portfolio using tech-touch, low-touch, and semi-automated engagement strategies • Interact with customers through phone and web meetings, including Zoom and Microsoft Teams • Drive the end-to-end renewal lifecycle, including outreach and negotiations • Monitor customer health scores and usage data to identify at-risk and high-potential accounts • Identify customers ready for broader solutions and hand them off to sales or expansion teams • Design, test, and optimize automated customer touchpoints such as emails and in-app notifications • Use customer behavior data and milestones to trigger personalized automated outreach • Analyze campaign performance and customer feedback to improve digital engagement • Partner with Marketing, Product, and Sales to ensure a consistent customer experience • Collaborate on knowledge base articles, video tutorials, and newsletters • Provide voice-of-the-customer data to Product and support renewal forecasting • Drive retention, churn reduction, qualified expansion leads, campaign performance, automation reach, and portfolio health

🎯 Requirements

• 1–3 years of experience in Customer Success, Account Management, or Sales Operations • SaaS experience ideally preferred • Exceptional organizational discipline and self-motivation • Ability to manage a high volume of accounts and deadlines independently • Comfortable working with CRM tools, specifically Salesforce • Ability to use data to tell a story and drive action • Ability to write concise, engaging digital content • Ability to conduct professional commercial conversations during renewals • Focus on automating routine processes and prioritizing high-value interventions

🏖️ Benefits

• 80% Base / 20% Variable compensation structure • Comprehensive health insurance plans • Wellness programs promoting physical and mental well-being • Traditional and Roth 401(k) savings options with company match • Remote-first work with flexible working hours • 15 observed days off in addition to PTO • Paid parental leave • Paid life insurance • Short-term and long-term disability insurance • Recognition programs • Counseling services and resources for personal and professional challenges • Transparent communication about company goals, strategy, and performance • Regular feedback sessions and performance reviews • Anti-bias and anti-harassment training programs • Trust and autonomy in decision-making • Flat management structure with approachable leaders • Career growth exposure to Senior Customer Success, CS Operations, or Account Management roles