Customer Service Specialist

Job not on LinkedIn

🔥 19 minutes ago

🇬🇧 United Kingdom – Remote

💵 £26.4k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact • Support customers with all aspects of personal banking, including bank transfers, direct debits, and digital banking • Assist customers experiencing financial difficulty and provide debit card support • Promote channels such as Internet Banking and ensure customers know about and can access the Bank’s complete range of services • Take ownership of customer queries and resolve them effectively • Support customers in accordance with regulatory requirements • Record customer complaints in line with policy and resolve them at first touch where possible • React quickly during busy periods and manage a wide variety of customers • Follow banking processes and explain them to customers

🎯 Requirements

• At least one years' experience in a customer service role • Previous call centre/customer service experience is essential • Previous banking/financial experience is highly desired but not essential • Professional, polite and courteous telephone manner • Ability to deliver excellent service with outgoing nature • Excellent verbal communication skills, with fluency in English essential • Good listener who can convey empathy, patience and understanding • Confident and proactive in dealing with difficult situations and conversations • Confident in having customer conversations • High levels of accuracy and attention to detail • Confident in working independently • Confident in making complex decisions • Self-motivated and able to effectively problem solve • Interpersonal skills • Driven to work towards achievable targets • Excellent numeracy skills • Process excellence, collaboration, communication, emotional intelligence, open-mindedness, critical thinking, solution orientation, and entrepreneurship • Full flexibility between 08.00–22.00 Monday–Sunday after training • Ability to complete two weeks of remote training, 09:00–18:00 Monday–Friday • Must meet specific language proficiency scores for the campaign • CV upload required during application

🏖️ Benefits

• Perks at Work – Savings Discounts / Free Online Classes • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice • Critical Illness – up to £10,000 • Cycle to Work Scheme • Eyecare support voucher • Holiday Purchase Scheme • Length of Service Awards • Workplace Pension • Monthly Inspire Awards – For the best of the best • Refer-A-Friend earns up to £1,200 for you • Monthly Wellbeing Webinars • Dedicated Employee Experience Progress – Here to support TP journey • 28 day annual leave (inclusive of bank holidays), increasing with length of service • Discounted Bus Travel in Glasgow (First Bus) • No peak rail fares - travel is more afforable, at all times