Senior Data Analyst, Customer Insights

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🕒 August 4

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TerminixSIS India

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1927

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

TerminixSIS India is a leading pest management company operating in India. Part of the SIS Group, it offers a wide range of innovative pest control solutions, including termite treatment and extensive pest management for various industries such as food processing, healthcare, hospitality, and more. With a legacy of over 90 years in the pest control domain, TerminixSIS is known for its environmentally friendly and government-approved pest management practices. They provide tailored solutions to meet specific customer needs across over 250 cities, ensuring compliant and effective pest eradication, supported by trained professionals and a robust infrastructure capable of executing over 100,000 services monthly. TerminixSIS is a member of the Indian Green Building Council and adheres to several audit standards like FSSAI, HACCP, and ISO.

📋 Description

• Analyze Voice of the Customer data to identify trends, friction points, and business growth opportunities • Merge VoC data with revenue and transactional data to connect customer feedback with renewals, churn prevention, and expansion outcomes • Execute predictive modeling, quasi-experiments, and impact measurement for closed-loop strategies • Design and maintain automated real-time stakeholder dashboards • Translate quantitative and qualitative data into narratives for technical and non-technical audiences • Generate comprehensive VoC reports for leadership • Partner with technology teams to audit and ensure customer data accuracy and accessibility • Contribute to data-driven marketing strategies • Lead recurring meetings to track VoC health and foster alignment

🎯 Requirements

• Bachelor's degree in Marketing Analytics, Data Analysis, or a quantitative discipline, or equivalent years of experience • Minimum 5 years of experience in data analytics or digital marketing analytics • Deep understanding of VoC metrics, including NPS, CSAT, and CES • Proficiency in mixed-methods analysis • Strong problem-solving and critical thinking skills • Excellent communication, presentation, and storytelling skills • Ability to work independently and collaboratively • Proficiency in quantitative data analysis, statistical modeling, and driver analysis • Proficiency in qualitative data analysis, open-text mining, and sentiment analysis • Proficiency in SQL, Python, or R • Experience with VoC and survey platforms such as Qualtrics or Medallia • Experience with visualization tools such as Looker, Power BI, or Tableau • No OPT or sponsorship available

🏖️ Benefits

• Benefits start Day 1 for full-time colleagues • Professional and personal growth opportunities • Multiple avenues to grow your career • Training and development programs • Tuition reimbursement benefits for full-time colleagues • Medical, dental, vision, disability, and life insurance • 401(k) retirement plan with company-matching contributions • Vacation days and sick days • Company-paid holidays and floating holidays • Health, safety, and flexibility prioritized • Performance incentives offered for many roles • Opportunity for advancement and promotion from within