Senior Product Designer

🕒 October 9

🇺🇸 United States – Remote

💵 $112k - $195k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LMI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1961

📦 Logistics

🏥 Healthcare

🎖️ Defense

Logistics • Healthcare • Defense

LMI is a forward-thinking company that focuses on reimagining the path from insight to outcome through innovative solutions in various sectors, including applied AI and digital health. They provide advanced analytics, engineering support, and performance optimization across defense, health, and civilian markets, with a strong commitment to enhancing mission effectiveness for government clients. With a focus on collaboration and research, LMI aims to drive positive change through its diverse capabilities and partnerships.

📋 Description

• Lead discovery and product research for workflow improvement, automation, dashboards, AI-enabled capabilities, and digital tool adoption • Plan and conduct interviews, contextual inquiry, workflow observation, concept testing, usability testing, and post-release feedback • Synthesize qualitative and quantitative evidence into user needs, pain points, opportunity areas, design principles, and prioritized recommendations • Map current-state and future-state workflows, user journeys, service interactions, information flows, handoffs, exceptions, and workarounds • Translate validated user needs into product concepts, user flows, information architecture, wireframes, prototypes, design specifications, acceptance considerations, and backlog-ready requirements • Design AI-enabled experiences supporting transparency, user control, confidence calibration, feedback, exception handling, and human oversight • Design usable dashboards and data-rich interfaces • Define and use product measures including adoption, task completion, feature utilization, satisfaction, support demand, workflow time, and outcome indicators • Triangulate research findings with analytics, usage data, help desk trends, operational measures, training feedback, and stakeholder observations • Lead iterative prototype validation and usability testing, documenting learnings, changes, unresolved risks, and design evidence • Apply Section 508, WCAG, inclusive-design, and accessibility principles • Partner with product, engineering, data, AI/ML, architecture, security/privacy, QA, training, change/adoption, and support teams • Communicate findings, design rationale, evidence, risks, tradeoffs, and recommendations to Government stakeholders, delivery teams, and executives • Mentor designers and researchers and maintain reusable research templates, design patterns, evidence libraries, and measurement practices

🎯 Requirements

• Bachelor's degree in human-centered design, human-computer interaction, UX/product design, service design, interaction design, psychology, information science, or a related field; equivalent professional experience may be considered • 7+ years of progressive experience in product design, UX, human-centered design, service design, user research, or related digital-product roles, including responsibility for complex enterprise or workflow-oriented products • Portfolio demonstrating an end-to-end user-centered design process, including research-informed decisions, workflow or service understanding, iterative prototyping, usability validation, and clear design documentation • Demonstrated experience independently planning and leading user research using interviews, contextual inquiry, observation, concept testing, usability testing, or mixed-method approaches, with strong synthesis skills • Experience designing complex workflow, dashboard, automation, data-heavy, or decision-support products • Experience designing or evaluating AI-enabled products, intelligent automation, responsible AI patterns, or human-in-the-loop workflows • Experience defining or using product metrics, adoption measures, usage analytics, user feedback, or support data • Ability to translate ambiguous mission or operational needs into research questions, design hypotheses, prototypes, testable requirements, and measurable outcomes • Strong facilitation and collaboration skills across product, engineering, data, AI/ML, training, support, security, and senior stakeholder communities • Proficiency with Figma/FigJam and familiarity with Miro, Axure, Jira, Confluence, GitLab, or Azure DevOps • U.S. citizenship is required • Must be able to obtain and maintain a public trust clearance • Desired: 10+ years leading product design, service design, UX research, or human-centered transformation • Desired: Prior VA, VHA, federal health, federal, healthcare, or other regulated-environment experience • Desired: Experience with AI-assisted decision support, intelligent automation, generative AI, conversational experiences, or agentic workflows • Desired: Advanced Section 508/WCAG, accessibility testing, or inclusive-design experience • Relevant certification or advanced training is desired; advanced degree preferred

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